Quản lý ca trực (FO Duty Manager)

JOB SCOPE SUMMARY:

Acts as the representative of Front Office department during shifts, overseeing all Front Office operations including Front Desk, Operator, Executive Lounge and acting as the first point of contact for guests and associates. This role ensures the highest level of guest satisfaction, operational efficiency, and adherence to service standards across departments during their shift.

The Duty Manager is responsible for resolving guest concerns, coordinating inter-departmental operations, monitoring hotel activities, and ensuring a smooth flow of service. They serve as a role model for the team by embodying the hotel’s vision, values, and standards while maintaining a strong presence in the lobby and guest areas.

OBJECTIVES:

1. To act as the senior management representative during assigned shifts, ensuring smooth hotel operations and service excellence.

2. To oversee and support all Front Office and guest service functions, addressing issues promptly and professionally.

3. To monitor guest satisfaction, handling complaints and emergencies with discretion and authority.

4. To ensure interdepartmental coordination for seamless service delivery, especially during VIP and group movements.

5. To uphold hotel standards in service, security, and safety, acting as a role model for all associates.

• Social Insurance, Health Insurance and Unemployment Insurance.
• 24/24 Accident Insurance
• Bonus on Public Holidays
• Duty meal.
• Free uniform distribution and laundry.
• Free parking area for employees.
• Monthly service charge and periodic health check.
• Professional and friendly working environment.
• Training and development program.

- Diploma in Hotel Management or related field.

- 1-2 years of working experience in the same position at Hotels/ Resorts.

- Fluent communication in English.

- Hardworking, eager to learn and proactive in work.

- Email: hrrecruitment.saigon(a cong)maihouse(chấm)com

- Scan QR code on poster

- Send directly at the hotel:157 Nam Ky Khoi Nghia Street, Xuan Hoa Ward, Ho Chi Minh City (Lobby entrance: 1 Ngo Thoi Nhiem Street)