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Guest Service Center | Nhân viên Tổng Đài

  • Đã tuyển xong
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

Align your working practices and conduct with Sheraton Haiphong Hotel consistently strive to meet and exceed the expectations of both internal and external guests.

- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.

- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.

- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.

- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.

- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.

- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.

- Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.

- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.

- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.

- Coordinate with Room Service menu availability to ensure guest satisfaction.

Quyền lợi được hưởng

  • 2 month probationary period, receive full salary & service fee bonus & participate in social insurance
  • 05 working days according to regulations | 02 days off per week.
  • PVI comprehensive health insurance.
  • Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
  • Rates for group employees are applied when using services at the hotel.
  • Creative and friendly working environment.
  • Domestic and international training courses.
  • Vacation/annual leave | Periodic health examination.
  • Career development opportunities at Sheraton hotel chain and Marriott International.

Yêu cầu công việc

- At least 1 year working experience in relevant position

- Work in shift

- Good English communication

- Teamwork & passionate

Yêu cầu hồ sơ

Apply on Hoteljob or contact direct HR Department via number 0225 3266 888

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Sắp xếp đánh giá:

  • Vinhomes Imperia Metropolitan Area, Ha Noi street, Hong Bang district, Hai Phong, Vietnam
  • Sheraton Hai Phong, currently known as Vinpearl Hotel Imperial, Hai Phong, is expected to become one of the city’s top choices for business and leisure travelers and a hub for conferences and events in the center of Vietnam’s largest port city. The property is anticipated to feature 362 modern, residential rooms and suites, four food and beverage outlets, a ballroom and four function spaces, a pool, spa and fitness center.

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