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Guest Service Center | Nhân viên Tổng Đài

  • Hạn nộp: 28/01/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Hồng Bàng - Hải Phòng
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
27/01/2023 18:36

Mô tả công việc

- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

Align your working practices and conduct with Sheraton Haiphong Hotel consistently strive to meet and exceed the expectations of both internal and external guests.

- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.

- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.

- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.

- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.

- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.

- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.

- Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.

- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.

- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.

- Coordinate with Room Service menu availability to ensure guest satisfaction.

Quyền lợi được hưởng

- Work in 5 star international hotel

- Attractive salary package, 02 months of probation with full salary & social insurance

- Career development opportunities with Marriott International

- Summer outing, Year-end bonus, Associate Appreciation week, Marriott Culture week and more

- Special Associate discount rate for hotel rooms and restaurants in Marriott properties worldwide

Yêu cầu công việc

- At least 1 year working experience in relevant position

- Work in shift

- Good English communication

- Teamwork & passionate

Yêu cầu hồ sơ

- Please send your CV to email: Nộp hồ sơ

- or apply on Hoteljob

- or contact Mr Minh: 0902055095

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Sắp xếp đánh giá:

  • Vinhomes Imperia Metropolitan Area, Ha Noi street, Hong Bang district, Hai Phong, Vietnam
  • Sheraton Hai Phong, currently known as Vinpearl Hotel Imperial, Hai Phong, is expected to become one of the city’s top choices for business and leisure travelers and a hub for conferences and events in the center of Vietnam’s largest port city. The property is anticipated to feature 362 modern, residential rooms and suites, four food and beverage outlets, a ballroom and four function spaces, a pool, spa and fitness center.

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