Front Desk agent

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thị Xã Uông Bí - Quảng Ninh

Giờ làm việc
Giờ hành chính

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
18/03/2023 08:46

Customer relations:

Welcomes guests as soon as they arrive with due care and attention.
Helps encourage customer loyalty by developing friendly, personalised relationships.
Anticipates guests' needs and takes them into consideration.
Handles any guests requests or complain; provides a response as soon as possible.
Conveys the hotel image.

Professional techniques / Production:

Carries out all operations concerning guest arrival and departure in compliance with internal procedures.
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls.
Applies the procedures of internal audit.
Passes on information as necessary to other departments (Housekeeping, Engineering, Food & Beverage, etc.) and to other members of the Front Office team.
Ensures that all guest documentation is up-to-date and available.
Handle reservations according to resort’s procedures & policy.
Promotes the hotel's range of services in order to increase sales.
Applies and actively supports the hotel's pricing policy in order to increase REVPAR

Commercial / Sales:

Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
Encourages synergy within the marketplace by applying the inter-hotel coordination policy.

Management and administration:

Respects the procedures governing invoicing and cash operations.
Manages the cash under his/her responsibility.
May be asked to prepare and send reminder invoices to guests with pending payment.

Hygiene / Personal safety / Environment:

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Housing allowance for non-local employee.

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô: 500 - 999
Yen Tu Special Nation Relic, Uông Bí, Quảng Ninh Province, Vietnam
https://www.legacyyentu.com/
Legacy Yen Tu - MGallery Boutique hotels with personality for a remarkable travel experience Prepare to be mesmerised in the heart of Truc Lam Zen Buddhism with Legacy Yen Tu, MGallery by Sofitel. Located in Uong Bi City City, within just one hour's driving from Ha Long Bay and Cat Bi Airport, its 13th-century design sets the scene for your holiday, meditation or incentive trip. The hotel is at the foot of Yen Tu Mountain, opposite Yen Tu Village with trekking and spiritual activities available. The entire hotel is designed with breath-taking elegance, featuring the historical, cultural and spiritual heritage of Tran Dynasty through traditional craftsmanship. Guests can indulge in a delightful selection of Vietnamese and international cuisine at Tho Quang Restaurant and Thien Quan Bar, or relax within the charming ambiance of Am Tue Tinh Wellness. The scared Yen Tu Mountain is the cradle of Truc Lam Zen Buddhism in Vietnam inherited the rich culture and historical spirit since Tran's dynasty. This is a ideal place for trekking as well as spiritual tourism with natural forest and beautiful landscape.