HO CHI MINH | Wink-Hotels | Reservation Agent (Nhân viên Đặt phòng)

Hạn nộp: 30/09/2023
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
3

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
18/09/2023 10:26

Mô tả công việc

The Reservation Agent is responsible for handling the communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system, reservation hotline.
This role needs to create and maintain reservation records, preparing letters of confirmation and promptly processing any cancellations and modifications, handling guest message via online channels platforms and social media.
This position’s responsibility additionally includes preparing the list of expected arrivals for the Rooms department, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
This position works from 07:30AM – 15:30PM, 15:30OM-23:30PM, 23:30PM-7:30AM
The Reservation Agent reports directly to the Reservation Supervisor and works closely with other team members in Sales and Marketing department.

Quyền lợi được hưởng

- Full contribution of SI, HI and UI on basic salary

- Active, balance and professional working environment

- Productivity focus not time attendance

- 12 days of annual leave

- Fun and playful internal activities

Yêu cầu công việc

Must speak fluent English. Other languages preferred.
Experience of using Microsoft Office (specially outlook)
Reservation skills, solving problem skill
1-year experience at Front Office/ call center operator
Able to work shifts (rotation shift)

Yêu cầu hồ sơ

Please send your updated CV to email address: Nộp hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Đánh giá (5)

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Wink Hotels

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Quy mô:
75 Nguyen Binh Khiem, Da Kao Ward, District 1, Ho Chi Minh City.
https://www.wink-hotels.com/
Delivering a modern interpretation of Vietnamese culture, style and design, Wink Hotels offers an energetic approach to hospitality. By coupling personalized and thoughtful service alongside unique and streamlined experiences, Wink aims to captivate, fascinate, and engage with each guest. Under the parent companies of Indochina Capital, Vietnam’s leading real estate, investment and financial services firm since 1999; and Vanguard Hotels, Singapore based hotelier providing quality, affordable, branded hotel products across Southeast Asia since 2008, Indochina Vanguard Hotels Pte. Ltd. was born to launch Wink Hotels in 2018, a vibrant new brand of hotel created for the modern traveler. Wink Hotels are arriving in the major urban areas of Ho Chi Minh City, Hanoi and Danang and expanding into other areas of Vietnam and beyond. Culture At Wink, it’s important we cultivate a mindset that celebrates curiosity and empowers individual personalities. Leading by example, hands-on application and peer coaching guide our company ethos of team collaboration and commitment to our communities, from our guests to our colleagues. Sense of belonging, playfulness, passion, personalization and encouragement drive our mission of creating a “community of one.”