Shift Manager, Cage Operations

Duties may include but not limited to:

• Manage all financial transactions between the gaming floor and Cage areas on shift basis
• Maintain the daily operations of Main Bank, Chips Bank, Front Windows, Premium Cage, Rolling Cage, Marker Bank, Count Room, and all Cage workstations on a shift-by-shift basis.
• Establish and maintain Marker Bank verify VIP Marker and perform Premium /Junket Settlements to ensure efficient and precise.
• Assign tasks, duties and work schedule to cashiers and supervisors to ensure the efficient functioning of the Cage.
• Familiar with a variety of Cage’s concept, practices and procedures in different markets
• Accept and verify soft count and hard count funds.
• Assist with developing, implementation and maintenance of business improvement processes which enhance operational system efficiency.
• Investigate all significant variances within the shift. Settling of internal/external disputes and/or errors quickly and proficiently.
• Responsible and maintain the control of Casino’s flow of cash and gaming chips.
• Assist in UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.
• Provide training and guide Team Members in using systems related to Cage operations and Cage procedures.
• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
• Ensure adequate training programs are formulated and implemented for all Supervisor level and below.
• Maintain records of departmental fixed assets.
• Able to perform variety of tasks or other duties as assigned by Cage Management.

• Accommodation: Hoiana Village – a modern 960-room complex (provided with 03 meals a day – Laundry & Housekeeping service – Recreations).
• Working transportation to Da Nang and Hoi An.
• Competitive salaries, international medical insurance and others.
• Attractive Hoiana employee in-house rates.
• Intensive career development.
  

• Proficient in writing, speaking, reading and listening of English language. Able to communicate fluently in Mandarin, Cantonese or Korean is highly preferred.
• Highly computer-literate and well-verse in various Cage Management System.
• Opening and setting up team in various global Casinos preferred.
• Highly VIP Junket and Rolling program operational knowledge.
• Adopt and implement new approaches and practices to meet changing circumstances.
• Minimum 4 - 6 years of experience in a managerial capacity.
• A general knowledge of mathematical skills, money handling, decision-making within your shift and listening abilities with strong judgement skills to handle your shift/operations smoothly and efficiency.
• Competent in Windows, Microsoft Word, Microsoft Excel and Microsoft Outlook.
• Must have a sound knowledge of laws and regulations associated with Cage department.
• Minimum College or bachelor’s degree or in related field or equivalent work experience in Cage operations management.

Directly apply to HotelJob.