Club Lounge Manager / Quản Lý Club Lounge

- Supporting Management of Club LoungeTeam

- Ensuring Exceptional Customer Service

- Managing Projects and Policies

- Supporting Human Resource Activities

- Additional Responsibilities

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Responds to and handles guest problems and complaints.

- Sets a positive example for guest relations.

- Empowers employees to provide excellent customer service.

- Observes service behaviors of employees and provides feedback to individuals.

- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

- Ensures employees understand customer service expectations and parameters.

- Interacts with guests to obtain feedback on product quality and service levels

• Mức lương cạnh tranh / Attractive Salary
  
• Cung cấp 2 bữa ăn/ca / Free meals per shift
  
• Đồng phục giặt ủi / Free laundry
• Gửi xe miễn phí / Free parking
• Tham gia các hoạt động, các khóa đào tạo theo tiêu chuẩn của Marriott / Training and Activity by Marriott

1. Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

2. Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

3. Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

4.Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

5. Actively participates as a member of a team to move the team toward the completion of goals.

6. Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.