General Manager (Vietnamese nationality)

Responsible for all aspects of each business unit including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the ownership.

Duties and Responsibilities:

 Leading executive committee teams in the development and implementation of all business unit strategies.

 Being in charge of all operation, budget, hiring, benefit, regulation, policy of the hotel.

 Ensuring the implementation of the brand service strategy and brand initiatives and policies and procedures with the objective of meeting or exceeding guest expectations.

 Demonstrating and communicating key drivers of guest satisfaction for the brand’s target customer; ensures core elements of the service strategy are in place in each business unit to produce the desired results.

 Is highly visible and interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

 Analyzing service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

 Hiring executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

 Creating appropriate development plans and develops executive committee members based on their individual strengths, development needs, career aspirations and abilities.

 Setting goals and expectations for executive committee members. Coaches team by providing specific feedback to improve performance.

 Ensuring service, technical skills and leadership training occurs throughout all business units to support successful daily operations.

 Ensuring that regular on-going communication takes place throughout business units to recognize performance, set expectations and create awareness of business objectives.

 Ensuring policies are administered fairly and consistently in all business units.

 Reviewing sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the business units in the market.

 Ensuring sales team understands and is leveraging demand engines to full potential.

 Suggesting innovative marketing ideas and proactively develops deployment strategies to continue to grow market share.

 Building relationships with key customers through personal involvement in the sales process.

 Reviewing financial reports and statements to determine how each business unit is performing against budget. Develops strategies to improve the properties financial performance.

 Coaching and supporting teams to effectively manage occupancy and rate, wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction.

 Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes.

 Ensuring capital expenditure funds are being used to address the priorities outlined in the business strategy.

 Establishing relationships with each business unit owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.

 Understanding each business unit’s owner’s perspective. Manages an effective balance between the owner’s interests and company’s interests and develops solutions that create value for both.

 Ensuring alignment of owner with brand strategy and maintains brand standards.

 Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirements.

 Performing other duties as assigned to meet business needs.

Quyền lợi:

Professional and friendly working environment

Remuneration package of competitive salary, year-end bonuses

Annual outing trip

Workmen compensation and legal insurances

 At least Bachelor degree in related field such as Business Administration, Tourism Management, …

 Minimum 3 years experiences as a General Manager in hotels of an international standard

 Strong organization skills, problem-solving skills, analytical skills, negotiation skills

 Strong communication skills (verbal, listening, writing)

 Effective influence skills, decision-making skills and strong leadership skills

 Strong in driving results, people management and development

Curriculum Vitae

Certificates

Health Certificates

ID Card

04 Pictures (4x6)