Spa & Gallery Manager

1. Ensure through effective supervision that all services offered at the Spa & Gallery are carried out with utmost professionalism, efficiency and courtesy.

2. Oversee, supervise and monitor all facets of daily operations.

3. Participate and assist in the development of Job Description manuals for each division.

4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.

5. Ensure all guests and visitors to Spa & Gallery leave with a pleasant experience.

6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.

7. Conduct inspection tours of the Spa & Gallery.

8. Ensure facility is clean and well maintained at all times, including visual displays; and that service procedure, cleanliness and hygiene, repairs and maintenance, employee grooming and manning levels are in order and takes appropriate action when necessary

9. Assist subordinates during peak periods and during shortage of manpower.

10. Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times.

11. Participate and assist in the preparation of Annual Department Budget.

12. Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.

13. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.

14. Responsible and accountable for the Profit & Loss of the outlets.

15. Attend sales and promotional events as appropriate and as directed.

16. Entertain regular and potential clients.

17. Maximize sales of in-house facility, merchandise, and products through effective promotion for both Spa & Gallery.

18. Create and present a marketable facility, merchandise display, and program, at all times.

19. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.

20. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.

21. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.

22. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.

23. Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates

24. Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.

25. Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.

26. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods

27. Ensure that the facility is adequately man during peak periods and at all times.

28. Take appropriate disciplinary action against offenders who repeatedly violate company’s rules and regulations, and policies and procedures.

29. Ensure new associates attend hotel’s orientation program before commencing work in Spa or Gallery.

30. Ensure that associates are hired according to the requirements and specifications for the appropriate position.

31. Regularly update and improve training to reflect on current industry standards, trends and customers’ expectations.

32. To review stock analysis report, propose strategies as well as implement the action plans in order to achieve effective stock management.

33. To monitor stock replenishment, re-order procedure and ensure out of stock situation is eliminated.

34. To plan BTG’s inventory and participates in inventory taking.

35. To conduct central store visit ensuring stock are being kept in organized manner, proper procedure and in sequence of structure order.

36. To ensure stock control policy and procedure are strictly followed and monitor the accuracy of stock transfer, RTV and other stock related documentation prepared by store and individual outlet.

37. To ensure proper procedures between accounting and operations are executed in effective manner in the area of coordination.

- 100% lương trong thời gian thử việc.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.

- 100% phí phục vụ. Hỗ trợ phí phục vụ trong giai đoạn tiền khai trương khách sạn.

- 02 bữa ăn ca trong 01 ngày làm việc.

- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Tree như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống & spa; Đi công tác nước ngoài;…

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.

- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Tree vận hành.

- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.

- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.

¬- Phụ cấp tiền nhà theo chính sách của khách sạn.

- Thưởng hàng năm theo chính sách của khách sạn.

- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.

- Trang bị đồng phục theo quy định của khách sạn.

- 100% salary in probation time.

- 45 working hours per week, 02 days-off per week.

- 100% service charge. Having service charge in pre-opening time.

- 02 duty meals per working day.

- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BT’s hotels all over the world; Discount on F&B & Spa services; Overseas Business Trip; etc.

- Attend frequently training courses of the group.

- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.

- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

- Additional Associate Health Insurance during the time working at the hotel.

- Housing allowance as the hotel’s policy.

- Annual Bonus as per the hotel’s policy.

- Daily Shuttle bus is provided to work.

- Uniform is provided as the hotel’s policy.

• Good communication skill.
• Strong leadership and organizational skills.
• Dynamic, innovative and self-motivated.
• Hard working, able to work under immense pressure and in a very fast paced working environment.
• Able to enroll and complete projects on his/her own.
• Good health, mature and pleasant personality and very neat appearance.

• At least 2 years experience as the relevant position at 5 star international hotel.

Please apply your CV via: Tin đã hết hạn or contact the phone number 0968 067 830 for more details.