Spa & Gallery Manager / Spa & Gallery Manager

1. Ensure through effective supervision that all services offered at the Spa & Gallery are carried out with utmost professionalism, efficiency and courtesy.

2. Oversee, supervise and monitor all facets of daily operations.

3. Participate and assist in the development of Job Description manuals for each division.

4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.

5. Ensure all guests and visitors to Spa & Gallery leave with a pleasant experience.

6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.

7. Conduct inspection tours of the Spa & Gallery.

8. Ensure facility is clean and well maintained at all times, including visual displays; and that service procedure, cleanliness and hygiene, repairs and maintenance, employee grooming and manning levels are in order and takes appropriate action when necessary

9. Assist subordinates during peak periods and during shortage of manpower.

10. Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times.

11. Participate and assist in the preparation of Annual Department Budget.

12. Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.

13. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.

14. Responsible and accountable for the Profit & Loss of the outlets.

15. Attend sales and promotional events as appropriate and as directed.

16. Entertain regular and potential clients.

17. Maximize sales of in-house facility, merchandise, and products through effective promotion for both Spa & Gallery.

18. Create and present a marketable facility, merchandise display, and program, at all times.

19. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.

20. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.

21. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.

22. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.

23. Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates

24. Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.

25. Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.

26. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods

27. Ensure that the facility is adequately man during peak periods and at all times.

28. Take appropriate disciplinary action against offenders who repeatedly violate company’s rules and regulations, and policies and procedures.

29. Ensure new associates attend hotel’s orientation program before commencing work in Spa or Gallery.

30. Ensure that associates are hired according to the requirements and specifications for the appropriate position.

31. Regularly update and improve training to reflect on current industry standards, trends and customers’ expectations.

32. To review stock analysis report, propose strategies as well as implement the action plans in order to achieve effective stock management.

33. To monitor stock replenishment, re-order procedure and ensure out of stock situation is eliminated.

34. To plan BTG’s inventory and participates in inventory taking.

35. To conduct central store visit ensuring stock are being kept in organized manner, proper procedure and in sequence of structure order.

36. To ensure stock control policy and procedure are strictly followed and monitor the accuracy of stock transfer, RTV and other stock related documentation prepared by store and individual outlet.

37. To ensure proper procedures between accounting and operations are executed in effective manner in the area of coordination.

PHÚC LỢI CỦA BẠN - Tại Angsana & Dhawa Hồ Tràm, chúng tôi tin rằng nhân viên là tài sản quý giá nhất. Vì vậy, chúng tôi cam kết mang đến một môi trường làm việc nơi bạn được hỗ trợ, phát triển và trân trọng với gói phúc lợi và quyền lợi cạnh tranh:

• Thu nhập: 100% lương trong thời gian thử việc, 100% phí phục vụ hàng tháng.
• Giờ làm việc: 45 giờ/tuần, nghỉ 02 ngày/tuần.
• Bữa ăn & Đồng phục: Cung cấp 02 bữa ăn trong ca làm việc và đồng phục được giặt là mỗi ngày.
• Di chuyển: Xe buýt đưa đón nhân viên miễn phí tuyến Vũng Tàu - Long Hải - Phước Hải - Hồ Tràm mỗi ngày.
• Phụ cấp: Hỗ trợ chi phí xăng xe và nhà ở (có điều kiện). Lưu ý: Hiện tại không có khu nhà ở cho nhân viên. Chi tiết về phụ cấp nhà ở sẽ được trao đổi cụ thể trong buổi phỏng vấn, tuỳ theo vị trí và cấp bậc.
• Bảo hiểm: Đóng đầy đủ các loại bảo hiểm bắt buộc (BHXH, BHYT, BHTN) và tặng thêm gói Bảo hiểm sức khỏe tư nhân.
• Cơ hội phát triển: Cơ hội đào tạo, thăng tiến và luân chuyển công tác trong nước và quốc tế tại các khách sạn thuộc tập đoàn Banyan Group.
• Đặc quyền: Hưởng đặc quyền nghỉ dưỡng hàng năm tại các khách sạn sang trọng thuộc tập đoàn Banyan Group trên toàn thế giới.

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ENGLISH: Join our team at Angsana & Dhawa Ho Tram and enjoy a competitive benefits package. We provide 100% salary during probation, full monthly service charge, and comprehensive insurance, including a private health insurance plan. We also support your career growth with global opportunities and a complimentary annual stay at our hotels worldwide.

• Good communication skill.
• Strong leadership and organizational skills.
• Dynamic, innovative and self-motivated.
• Hard working, able to work under immense pressure and in a very fast paced working environment.
• Able to enroll and complete projects on his/her own.
• Good health, mature and pleasant personality and very neat appearance.

• At least 2 years experience as the relevant position at 5 star international hotel.

ANGSANA & DHAWA HỒ TRÀM - Vận hành bởi Banyan Group.

1. Gửi CV đến địa chỉ email của Bộ phận Nhân sự: recruitment-hotram (At sign) angsana.com
2. Liên hệ hỗ trợ: 0824 081 949 - 0901 469 620 (Zalo - Hoàng Sâm)
3. Nộp hồ sơ thông qua Hoteljob.

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