Assistant Restaurant Manager - The Albion Restaurant

• Ensures guest satisfaction at all times

• Develops customer loyalty and recognition

• Introduces and up sell any special events / promotions

• Gathers guest feedback and report to the Restaurant Manager

• Works hard to satisfy any guest requests

• Works with the culinary team to create attractive food products, presentations and improve food quality that support the image of the Hotel

Operational Responsibilities

• Conducts departmental daily briefings to ensure that all pertinent information is well received by team members.

• Supervises team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Builds a good relationship with guests or regular patrons. Tries to remember individual patron’s names and their preferences to extend a personalized service

• Handles guests’ complaints and comments tactfully and efficiently

• Ensures smooth and efficient service at all times

• Ensures proper atmosphere of restaurant according to the time of the day (music, lighting, aromas, temperature…)

• Knows and ensures full follow up on the MGallery brand standards

• Checks the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Follows up that all given training fully followed by the staff

• Handles and follows up on any guest complaints and report to Restaurant Manager

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills
• Leadership Skills
• Diploma in Hotel Management, Food & Beverage, or related field.
• 1 year experience at the same postion, including supervisory experience, or an equivalent combination of education and experience