Restaurant Manager (Outlet Manager)

• Prepare all needed Micros request and submit it to Social Club Restaurant & Bar Manager for signature

• Control and acknowledge all store requisitions before sending it to Social Club Restaurant & Bar Manager for signature

• Control and acknowledge all purchase requests before sending it to Social Club Restaurant & Bar Manager for signature

• Control and record all Void made in the Social Club and in pool area

• Control the daily Social Club revenue (logbook vs Income Auditor daily revenue report) and correct it in case of mistake

• Complete the daily log book with operation details

• Issue the monthly training plan to Social Club Restaurant & Bar Manager

• Issue Micros Card request

• Follow up on the implementation of any promotion / special event

• Complete the weekly cleaning plan

• Complete the weekly grooming check list

• Issue and follow up on all needed maintenance requests

• Complete the daily acknowledgement form

• Complete and submit the weekly Social Club team schedule

• Communicate to Social Club Restaurant & Bar Manager any areas of concerns

• Conduct the yearly assessment of the Social Club team in an objective way

• Keep the Social Club guests database updated and accurate

• Ensure communication and introduction of all FB promotions to Front Office and Call Centre

• Control all equipment in the Social Club to ensure full Par Stocks

• Ensure that there is enough equipment to ensure smooth operations , any missing equipment must be reported to Social Club Restaurant & Bar Manager

• Conduct monthly linen inventory

• Conduct monthly cutlery inventory with assistance from the stewarding team

• Submit vacation plan and application for leave to Social Club Restaurant & Bar Manager

• Conduct briefing before each service and communicate on all out of stock items

• Monitor all Voids issued in the Social Club and Pool area

• Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget by using upselling techniques

• Monitor the cost linked to the operation

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team on a regular basis and in accordance to the training plan

• Issue training checklist for all training given

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Complete all staff requisition forms and submit to Social Club Restaurant & Bar Manager for signature at least 2 weeks prior the actual date staff is needed

• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure guest satisfaction at all times

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to the Social Club Restaurant & Bar Manager

• Work hard to satisfy any guest requests

Operational Responsibilities

• Manage the entire Social Club and Pool team

• Ensure smooth and efficient service at all times

• Ensure an extremely detailed service

• Ensure proper atmosphere of Social Club according to the time of the day (music, lighting, aromas, temperature…)

• Ensure good communication between kitchen and Social Club and Pool service team

• Check all operations set up

• Know and ensure full follow up on the MGallery brand standards

• Monitor and control the cleanliness of both front and back of the house service stations

• Ensure proper organization of all service areas

• Ensure efficient sequence of service

• Follow up that all given training are fully followed by the staff

• Handle and follow up on any guests complaints and report to Social Club Restaurant & Bar Manager

• Check overall conditions of the Social Club Rooftop Bar and Pool

Meetings to attend / lead

• Attend or lead the daily Social Club briefings

• Attend monthly promotional meeting

• Attend the weekly pre con meeting

• Attend the monthly F&B managers meeting

• Attend the monthly F&B team meeting

Miscellaneous

• All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All employees may be assigned to other duties in the hotel as and when required by business levels.

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good writing skills
• Leadership Skills
• Diploma in Hotel Management, Food & Beverage, or related field.
• 3 years related experience, including supervisory experience, or an equivalent combination of education and experience