Operation Manager

https://lacasadelhabano.vn/

Responsibilities

1. Operations:

Establish excellent Customer Relations Management to ensure guest satisfaction and repeat business.

Minimize the number of complaints while proactively converting complaints into a positive guest experience.

Oversee staff professional attitude and adherence to Company prescribed grooming and uniform

standards, teamwork relations with co-workers and management.

Oversee constant effectiveness of staff communication skills with both local and foreign guests

Assure maintenance of food (Kitchen) and beverage (bars) control policies.

Assure completion of F&B staff duty rosters while maintaining a labor cost and assuring adequate and consistent levels of service.

Optimize service usage of all machinery, tools, and equipment assigned to the F&B Department.

2. Sales/Profitability/Cost Control:

Achievement of budgeted food sales, beverage sales, labor costs and profitability.

Timely analysis of F&B prices in relation to the competition.

Public relations and entertainment of potential and existing customers, business partners.

3. Product Quality:

Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage QUALITY standards.

Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage SERVICE standards.

4. Personnel Management:

Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times.

Provide training to all employees and maintain all work according to required policies and procedures

Ensure high employee retention.

5. Administration:

Development and maintenance of all department control procedures.

In cooperation with the Sales & Marketing Dept, co-ordinate with all large group, meeting/banquet planners their specific group requirements with the services and facilities offered (proposals, contracts, estimated and actual function statements).

Menu planning and upselling plan

Control of goods, tools, procurement and maintenance activities related.

• Competitive salary
• Full benefits
• Sales incentives: Based on the sales target achievement
• 13th month salary, ceremony, Tet
• The opportunity to experience high-end service

Job requirements:

- Bachelor Degree in Tourist/Hospitality Management, or equivalent relevance to

- 5+ years related experience / same position (4-5* restaurant)

- Strong knowledge of fine dining service and training skill is a must

- Knowledge about Menu/Recipe/Costing is a preference

- Knowledge of POS system

- Well organization skills & management skills are required to track staff movements, activities, reports, and data and ensure complete and accurate record management

- Exceptional interpersonal and communication skills.

- Fluently English.

Working Place: 74B Hai Ba Trung Street, Ben Nghe Ward, District 1, Ho Chi Minh city