Hostel Manager/Quản lý khách sạn (Hội An/Hà Nội)

Main duties and responsibilities:

The Hostel Assistant General Manager will assist the General Manager in a strategic and creative approach to ensuring the best possible guest and team member experience. They will be an ambassador of the brand, exemplify the company's core values, lead with passion and in a way that empowers team members to optimize performance across all departments.

They will assist the General Manager to oversee the management of the hotel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works. They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance.

Management support: Assisting the GM with daily activities as well as long term projects to ensure that hostel targets are being reached and customer satisfaction is consistently high. The GM will delegate the tasks accordingly

Accounting & reconciliation: Oversee and double check account reconciliations, making sure that there are no anomalies, and that all cash matches sales.

Management & supervision: Assist the GM in management and supervision of all departments, ensuring all standards are being met and kept. Supervise employee / customer relations and interactions, monitor attitudes, abilities, and progress, while providing recommendations on any corrective actions to the GM.

Departmental communication: Be proactive in communicating between employees and management, being approachable for staff to confide in to help avoid and solve any unnecessary internal issues or conflicts. Bring any issues related to employees, such as operations, working conditions and happiness, to the attention of the management. The same goes for customers and any complaints or recommendations they might have.

Internal working relationship: You will be working directly with the General Manager, as well as interacting with all employees in each department.

Responsibilities:

• Assist the GM in day to day operations
• Assign duties to Head Of Departments and observe performance to ensure standards are being kept
• Assist GM in delivering training
• Selects or assists in the selection of hostel staff and completes all new hire paperwork and ensures the updating of the company HRMI system.
• Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, direct billing etc.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hostel operating controls, SOP’s, policies, procedures and service standards.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs daily, weekly and monthly property inspections.
• Builds strong working relationships and communications with hostel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
• Audits on par stock on all areas to make sure that all required hostel supplies are ordered and stocked in advance.
• Provide effective leadership to hostel team members.
• Ensures effective, timely and accurate communications flow with regards to hostel policies and procedures.
• All other duties as assigned by the General Manager or Management.
• Oversees reception and all tasks and responsibilities associated with that role

• Negotiate base on the experiences / Mức lương thỏa thuận theo kinh nghiệm.
• 13th month salary/Thưởng lương tháng thứ 13
• Probation with full salary/Thử việc nhận full lương
• Company will pay full insurance fee and base on actual salary. And insurance will be applied from the first working month / Công ty chịu 100% chi phí đóng bảo hiểm xã hội cho người lao động dựa trên lương thực nhận. Và NLĐ sẽ được đóng BH từ tháng đầu tiên làm việc.
• Annual Leave 12 days per year / 12 ngày nghỉ phép/năm
• Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
• Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
• Team building/Year End Party.
• Training Courses/Được đào tạo.
• Other will follow The Labour Law/Các chế độ khác theo luật Lao Động

- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.

- Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.

- Ability to communicate in English

- Skilled in handling situations, under high pressure;

Hotline HR Dept. 038 53 53 988

Hoặc Ms Huệ HR Officer Tin đã hết hạn