Quản Lý Ca Trực | Duty Manager

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollment, ALL Points

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

• Service charge
• 2 days off/week
• Full Social Insurance
• Uniform & Laundry
• Accomodation for candidate from another city
• Shuttle bus from the city to resort and back
• International work environment
• Duty meals
• Accor Group employee benefits (discussed in interview)

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

Qualifications

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• CV
• Potrait Photo
• Certificates/Diploma
• ID Card
• Health check
• Confirmation Of Residence Information
• Criminal record
• Certificate of conduct