Guest Experience Ambassador | Đại Sứ Trải Nghiệm Dịch Vụ Khách Hàng

JOB SUMMARY

-Promotes positive guest experiences by facilitating the activities in the Hotel during weekday and weekend, to be aligned with Resort in the City Strategy.

-Works in conjunction with leadership and operation teams in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events.

-Supports leadership in concept development and coordination of creative team.

-Works closely with Loyalty Manager and Quality Manager to drive ITR and great experience of Hotel’s Guests, especially the NQ Guests or Guests booking under package

-Manages the day-to-day technical operation and quality assurance of all entertainment venues and events designed for in-house Guests.

-Coordinates sales efforts with all departments to maximize revenue opportunities through encouraging Outlets bookings or Wellbeing on 8 bookings by recommend Hotel’s services.

• 02 months of probation with Full salary | Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Take-Care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

- Computer skill

- High school diploma or GED; 2 years experience in the Guest Experience area.

- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.

• Interview appointment will be set up only to potential candidate at the soonest.