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Guest Services Agent/ Nhân viên lễ tân

  • Hạn nộp: 08/11/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
23/10/2023 10:56

Mô tả công việc

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
  • Registers and rooms all arrivals according to established procedures
  • Maintains intimate knowledge of departmental standards and procedures
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • Maintains cashier float and ensures accurate daily report of all money received
  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest’s request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
  • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
  • Other tasks assigned by manager

Quyền lợi được hưởng

  • Competitive salary and benefits package
  • International training opportunities and career development
  • Dynamic and international working environment
  • Other benefits as per Hotel policies

Yêu cầu công việc

Required Skills:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Must speak fluent English. Other languages preferred.
  • Proficient in the use of Microsoft Office and Front Office System

Qualifications:

  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

  • 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Chế độ đãi ngộ
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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • 168 Võ Nguyên Giáp, phường Phước Mỹ, quận Sơn Trà, Đà Nẵng, Vietnam
  • https://www.vocohotels.com
  • Welcome to voco®. Drawing on our years of experience in delivering True Hospitality, voco hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd. The 283-room hotel seamlessly combines the informality and charm of an individual property with the quality and reassurance of a globally renowned brand. It signals the latest development in the growth of voco, inspired by the Latin word for 'to invite' or 'come together'. voco Ma Belle Danang promises a memorable stay for guests, who can relax in a safe and peaceful environment. They will be inspired by a colourful, modern design which features yellow for energy, teal for elegance and grey for balance. Guests are certain to enjoy the playful, personal touches running through the voco Ma Belle Danang's design, and its range of indulgent amenities. The 'Me Time' concept of its rooms ensures they can look forward to a great night's sleep thanks to premium beds, innovative lighting and user-friendly technology, while the superior showers offer a refreshing start to the day. The brand's signature 'voco Life' concept features strongly, with the hotel boasting one of the city's only rooftop bars with a true 360-degree view of both the ocean and the city. The rooftop bar is envisioned to be vibrant - it features a DJ booth and is next to the hotel's infinity pool. It is perfect for watching the sunset or the famous annual fireworks festival. When not being fashionably cool on the rooftop, guests can enjoy the all-day dining restaurant which serves local fare with a twist. There is an extensive range of residential-style meeting facilities with stunning views of the coastline for those looking to mix business with pleasure, or to host key social events and destination weddings. There is also a high-energy gym for guests to break a sweat, or a calm and serene spa for when it's time to unwind. voco Ma Belle Danang is ideally situated to offer guests easy access to the many attractions of Danang, from a coastline providing the perfect backdrop for a morning run or afternoon stroll, to a wide range of restaurants and bars within easy walking distance. With Danang City Centre only 1.5km away, and Danang International Airport 5km, guests also have easy connectivity to Vietnam's main cities and overseas destinations.

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