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[Melia Vinpearl Phu Quoc] - GUEST EXPERIENCE MANAGER

  • Hạn nộp: 28/01/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Cập nhật
06/01/2024 16:54

Mô tả công việc


Responsible for creating the best customer experience, ensuring their satisfaction and loyalty. 

Interacts with customers to exceed their expectations and increase their satisfaction and loyalty. 

Guarantees that the whole team of the hotel knows and respects the Service Culture and Brand Standards. 

Enjoys working collaboratively with others, contributing to the setting of priorities, development of strategies within defined scope and purpose and establishment of good communication systems within the team and supporting and encouraging creativity and innovation.

Work together with HODs to increase the customer satisfaction and enhance the Guest Experience on these departments.

Periodical Self evaluation on standards and quality control of the product and operation at the Resort. Responsible for implementing modifications and new procedures for increasing the customer satisfaction.

Training and supervision of staff in all departments on the matters related to guest interaction and direct contact with customers.

Quyền lợi được hưởng

Competitive salary

- Participating in social insurance, health insurance at the contracted salary

- 13th month salary bonus according to the company's policy

- Participate in periodic team bonding activities

- To develop career in a dynamic and professional international working environment

Yêu cầu công việc

- 2 years in a similar position in large hotels or international companies

- Enfluent English

- Assertiveness and prioritizing skills; Multi-tasking capabilities

- Strong attention to detail and organizational skills

Yêu cầu hồ sơ

Please send your resume to HR department following details below:

- Mr Dinh: 0347645992 (zalo)

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Toàn quốc
  • “Melia Vinpearl” is a cooperation between Spain’s famous hotel group Meliá Hotels International and Vietnam’s leading resort and entertainment brand Vinpearl, aiming to become one of the leading hotel brands in Vietnam. "Melia Vinpearl" currently has a total of 12 hotels and resorts in operation of Vinpearl stretching from Hai Phong to Tay Ninh. The cooperation with Meliá Hotel Group is part of the strategic orientation of enhancing and internationalizing vinpearl brand in the field of hospitality and resort. The cooperation with Meliá Hotels International is part of Vinpearl’s strategy to advance and internationalize the brand in the hospitality field. This perfect combination will bring about the opportunities for domestic and foreign tourists to enjoy diverse experiences through Vinpearl’s signature local “all-in-one” complexes and world-class standard services by such an internationally prestigious hotel brand.

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