IT Officer/ Nhân viên CNTT

The IT Officer provides day-to-day technical support to hotel associates and guests, ensuring the smooth operation of IT systems, network infrastructure, and guest technology services. The role also supports preventive maintenance, IT security, asset management, and continuous improvement initiatives.

Key Responsibilities

• Provide first-line IT support for hardware, software, network, and end-user issues.
• Support guest technology services, including Internet, IPTV, meeting room technology, and hotel digital platforms.
• Monitor and troubleshoot network connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
• Maintain IT asset records, equipment inventory, and technical documentation.
• Perform preventive maintenance, system updates, backups, and endpoint security checks.
• Coordinate with vendors for maintenance and technical support when required.
• Maintain IT documentation and recommend service improvements.
• Participate in IT projects and other assignments as directed by the IT Manager.

• - Professional and friendly working environment
• - 2 days off/ week, 14 annual leaves/ year, birthday leave
• - Social Insurance from starting date base on 100% basic salary
• - 24h accidental insurance,
• - Uniform, meals, shuttle bus are provided

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT support or helpdesk; hospitality experience is an advantage.
• Good knowledge of Windows, Microsoft 365, networking fundamentals, and IT troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Good communication in both Vietnamese and English.

Send your English CV to email: litran(a còng)avanihotels.com

Contact: 02563840132 (Ms. Linh)