Bell Captain - Tổ trưởng phụ trách hành lý

1. Ensures that all Bell staff performs duties in accordance with hotel policy.

2. Conducts regular briefing meetings with all Bell staff to inform of special events and the arrival of VIP or large group.

3. Monitors performance of Bell staff to ensure the highest standard of service for guest satisfaction.

4. Ensures Bell staffs are courteous and prompt with services to guests.

5. Assist with performance appraisals of Bell staff and prepares guidelines and time frames for improvement.

6. Identifies training needs, compiles and approves training materials and programs in coordination with the Front Office Manager.

7. Trains and motivates staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.

8. Participates in the daily briefing with other managers in the Front Office department.

9. Participate in all staff and training meetings when directed by the Front Office Manager.

10. Prepares weekly staff rosters ensuring that sufficient staff is available to handle expected busy periods and

minimizing overtime payment.

11. Instructs staff of all hotel events, facilities and services and ensures they can provide this information to guests.

12. Promotes the sale of all hotel services and facilities to guests.

13. Assists team with the handling of guest complaints which ensure guest satisfaction.

14. Supervises the proper maintenance and cleanliness of all operating equipment.

15. Ensures guest luggage, letters, faxes and messages are delivered and collected as required

16. Ensures the Front Office Operation is under control in night time.

17. Liaises daily with Front Office Management to determine operational requirements for each shift.

18. Provides current information about hotel facilities, services and special events to Porters and Drivers and ensures they can make recommendations to guests about all hotel services.

19. Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to all Bell staff and ensures they can make recommendations to guests.

20. Maintains and provides Bell staff with current information on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.

21. Provides assistance to guests in all hotel emergency evacuation and medical procedures.

22. Ensures high standards of personal appearance and hygiene with clean and pressed uniform and name badge as described in the staff handbook for all Porters.

23. Supervises a high standard of hygiene and sanitation throughout all service areas.

24. Reports any potential health or safety hazards promptly to the Front Office Manager.

25. Performs any other duties when directed by the Front Office Manager.

- 100% lương trong thời gian thử việc.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.

- 100% phí phục vụ.

- 02 bữa ăn ca trong 01 ngày làm việc.

- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Group như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.

- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Group vận hành.

- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.

- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.

- Phụ cấp tiền nhà theo chính sách của khách sạn.

- Thưởng hàng năm theo chính sách của khách sạn.

- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.

- Trang bị đồng phục theo quy định của khách sạn.

- 100% salary in probation time.

- 45 working hours per week, 02 days-off per week.

- 100% service charge.

- 02 duty meals per working day.

- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BG’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.

- Attend frequently training courses of the group.

- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan group.

- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

- Additional Associate Health Insurance during the time working at the hotel.

- Housing allowance as the hotel’s policy.

- Annual Bonus as per the hotel’s policy.

- Daily Shuttle bus is provided to work.

- Uniform is provided as the hotel’s policy.

• Good at English language.

• Good communication skill.

• Strong leadership and organizational skills.

• Dynamic, innovative and self-motivated.

• Hard working, able to work under immense pressure and in a very fast paced working environment.

• Good health, mature and pleasant personality and very neat appearance.

• At least 2 years experience as the relevant position at 5 star international hotel.

Please contact the phone number 0824 081 949 for more details.