Supervisor, Golf Reservation Services

We are seeking a dynamic and experienced individual to join our team as a Supervisor, Golf Reservation Services. Reporting to Assistant Manager, Reservation Services, a Supervisor, Golf Reservation Services will be responsible for overseeing, managing reservations for Hoiana golf courses, and providing exceptional customer service to our valued customers.

Responsibilities

• Lead and manage a team of reservation agents related Golf bookings, including assigning tasks, setting performance goals, providing feedback, and conducting performance evaluations.
• Coordinate and oversee the reservation process for our golf courses, including managing reservations, coordinating tee times, and ensuring accurate record-keeping.
• Provide excellent customer service to customers, handling inquiries, resolving complaints, and ensuring a positive experience for all customers.
• Provide training and guidance to reservation agents, including coaching on customer service skills, reservation procedures, and use of reservation software.
• Monitor reservation data and generate reports to analyze reservation trends, performance metrics, and customer feedback, and use this information to identify areas for improvement.
• Identify and implement process improvement initiatives to streamline reservation procedures, enhance customer satisfaction, and optimize departmental efficiency.
• Work closely with sales and event management on the maintenance of group blocks.
• Work closely with front office team on assigned task or/and when the golf course faces a potential sell out.
• Assist Line Manager to identify and resolve any operational/systems problems and challenges in order to ensure effective workflow in the reservation sales office.
• Other tasks as assigned by Line Manager and the Company Management related to Golf Reservation Services.

• Professional and multicultural working environment
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• Minimum of 3-5 years of experience in reservation services or a similar role, preferably in the golf or hospitality industry.
• Proven experience in leading and managing a team, including assigning tasks, providing feedback, and conducting performance evaluations.
• Excellent customer service skills, with the ability to handle inquiries, resolve complaints, and provide a positive experience for customers.
• Strong verbal and written communication skills, with the ability to effectively communicate with team members, golf course managers, and customers.
• Keen attention to detail, with the ability to ensure accurate record-keeping and data analysis.
• Proficiency in reservation software and other relevant computer applications.
• Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and deadlines.
• Basic knowledge of golf terminology, tee time management, and golf course operations.