Supervisor, Technical & Support

Supervise the day-to-day operation and duties of the Senior Technician and Technician. Ensure that the daily and ongoing routine duties are undertaken efficiently and to department standards. To perform all duties in accordance with company policies.

• Supervise the team including motivating, daily briefing, duties assignment, coaching and developing the Technician.
• Supervise all aspects of the system – as instructed and permitted
• Respond with the queries and Work Order request, on-call support when required
• Ensure that the CCTV and associated systems are maintained to the highest levels of proficiency
• Be effective in communicating with all stakeholders (Surveillance, Security, IT, Facilities Management, contractors and vendors)
• Participate, when required, in departmental and interdepartmental meetings
• Supervise the inventory of equipment and spare parts as required
• Ensure that all aspects of the duties are carried out in safe and secure manner
• Assist in the project managing of various installations and projects
• Ensure compliance with Baseline CCTV standards
• Allocate manpower to ensure assigned duties are undertaken on schedule
• Prepare any reports or other communications as required
• Ensure that the Senior Technicians have a positive and proactive approach to their duties and ensure the system is well maintained.

• Professional and multicultural working environment
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• Degree/certificate/diploma in Electronic and Electrical Engineering and IT Computer Hardware or Software
• Preferred minimum 3 years casino surveillance CCTV system technical experience. Experience either on Pelco, Honeywell, Synectics, Dallmeier and associated Surveillance systems. Supervisory/management experience in casino technical section operations, database, interface management. Previous experience with digital (virtual or hybrid systems) CCTV camera system
• Good level of English speaking, reading and writing
• Knowledge of application of test meters, solder irons, hand tools, QA, project supervision. knowledge of software such as MS operating systems, SQL server, MS server, AutoCAD, Switches and basic networking
• Detail oriented and able to work independently.