FO Supervisor

• Ensure the accuracy of daily Tee Sheet Reservation reports.
• Supervise and control all reservation/registration activities and check out of members and guests.
•  Attend department meetings as and when required.
• Work on shift as a replacement in the absence of staff.
•  Liaise with other departments to ensure smooth flow of customer experience.
•  Formulate and facilitate staff weekly/monthly roster under your control including annual leave.
•  Assist with new and ongoing training programs for staff under your control.
•  Ensure staffs are in position on time and remain there via supervision.
•  Assist with official Club events in the organization and execution of such events.
•  Liaise with and solve customer complaints/enquiries.
•  Always maintain and protect the Club’s private information that having access to.
•  Keep updating with new standards, procedures and other information and advise Front Office staffs accordingly.
•  Assist the Front Office Manager with daily administrative duties.
•  Be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
•  Perform other duties which are assigned by the Manager from time to time.
•  Do not disclose any information concerning the Golf Club out without the approval from the management.

Other Duties:

•  Comply with all standards of performance, behaviour and operational policies and procedures in place at Hoiana Shores Golf Club at all times.
•  Participate in appropriated internal and external activities to enhance prestige of the Company.
•  Perform other relevant duties as directed by the Front Office Manager.

• Professional and multicultural working environment
• Good & competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal,...)
• Big-scale project in central Vietnam
• Career development opportunity

• Comprehensive knowledge of operations of the Front Office Department.
• Ability to lead, manage and motivate staff.
• Strong service standard skills.Ability to relate to staff and golfers from a variety of backgrounds.
• Good understanding of golf terminology.
• Ability to multi task and manage time effectively.
• Good organizational skills and be able to meet deadlines.
• Ability to work with sensitive and confidential information.
• Knowledge of word processing, spreadsheet, accounting applications, Tee time reservation and management software.