Business Unit Director/ Manager

@ Builds a smooth, strong working relationship with Team Members, and Support Department by understanding and addressing needs and concerns.

@ Support the implementation of company programs, procedures, methods and practices to promote the company’s key messages and achieve a competitive advantage.

@ Build credibility with and influences Team Members to achieve Budgeted Goals.

@ Ensure that Team members execute operating plans efficiently and effectively through coaching and leadership

@ Provide strategic focus and directions for team members through sound business plan and specific Key Performance Indicators ( KPIs )

2. Manage and oversee the entire restaurant operations to ensure profitability of the brand / brands, achieved budget set and compliance with food safety standards and industry regulations, delivering superior guest experience.

@ Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality.

@ Review financial reports to identify ways to improve profitability.

@ Reviewing menu with chefs to ensure food quality standards are being met.

@ Plan and develop the overall restaurant marketing strategy.

@ Plan and develop guest loyalty programs.

@ Implement innovative strategies to improve productivity and sales.

@ Collaborate and partner with IT department, online managers, and other marketing department for the purpose of sales building, creating brand demand, marketing plan, enhancement of strategies across program website, digital and social media, email campaigns etc.

@ Branding through campaigns, community programs, and market specific

@ Manpower forward planning to ensure sufficient staffing.

@ Practice lean management system to ensure restaurant manage effective use of labour deployment and space utilization.

@ Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational environment and implementing innovative changes.

• Bonus - 13th Month Salary

• Allowance when traveling on business trip

• Participate in many skill and professional training courses

• Discount when using services of Golden Gate Group

• In Depth knowledge of consumer behavior and the behavior’s impact on sales

• InDepth knowledge of media planning and execution & local store marketing implementation

• In Depth knowledge of promotional and competitive sales analysis

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration and delegation skills

• Proven ability to develop and achieve financial budget

• Strong working knowledge of operational procedures

• Ability to motivate and lead employees and hold them accountable

2. Education, Experience and Certifications

• Bachelor Degree ( or equivalent ) in business management or related field.

• Minimum 5 years experience in restaurant operations ( Chinese Restaurant Brand preferred ).

• Experience and knowledgeable with Chinese dishes, flavors such as dim sum, BBQ meats, steam dishes, seafood.

• Strong ability in developing business strategy, financial and budgetary processes

• Up-to-date knowledge of relevant F n B industry trends

• Superior leadership skills, with focus on employee coaching and development

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