Assistant Outlet Manager (Vietnamese Cuisine Restaurant)

Manage the outlet operations of the new concept restaurant (Vietnamese cuisine) to ensure the achievement of established guest service quality standards; support diverse teams through daily operational challenges, maintain a strong attention to details and motivate employees to engage with customers and maximize departmental revenue and profit goals,

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.

• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

• Monitor service and food and beverage standards in the Outlet. Work with the Outlet employees, Outlet chefs to take corrective actions where necessary

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Manage day-to-day operations of Vietnamese cuisine restaurant

• Determine minimum and maximum stocks for all food, beverage, material, and equipment

• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste

• Be responsible for the hygiene, cleanliness and good appearance of the outlets and proper maintenance of all operating equipment, furniture and fixture

• Ensure that the outlets are operated in line with maximizing profit while delivering on the brand promise

• Ensure all credit and financial transactions are handled in a secure manner

• Manage in the inventory management and ongoing maintenance of outlet operating equipment and other assets

• Drive outlet promotional calendar, update promotion briefs, P&L and post mortem accordingly

• Constantly seek to identify unmet Guest’s needs and work towards developing new/improving current products and strategies to sustain our competitive advantage.

• Other tasks assigned by Outlet Manager/ FB Manager.

• Attractive salary and benefits, full service charge and salary during probation period

• Good opportunity for learning and development

• Educational and living expenses allowance

• Benefits for seniority

• 12 annual leaves, 8 days off per month

• Duty meal, uniform provided by Company

• Insurances as per law

• Accident Insurances 24/7

• Dormitory for staff (terms and conditions applied)

• Great change to discover internal and external training programs

• Other benefits will be shared in the interview

• 2 years related experience, including managerial experience, or an equivalent combination of education and experience. 

• Decision making and problem solving

• Must be fluent in English

• Leadership skills with an ability to train, motivate, and create a team effort

• Well-versed in Excel, Word, PowerPoint and POS

• Must be flexible with work schedule, including extended hours, weekends, and holiday