Guest Services Supervisor - Giám sát Tiền Sảnh

- In the absence of the Front Office Management.

- To ensure that all room rate, guest data is posted and correct into the hotel property management system.

- To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

- To assist the Front Office Management in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.

- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

- To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.

- 5 days workings/week, 2 days off/week

- Competitive Salary

- Full salary in probation period

- Full social insurance 

- other benefits and allowance as Fusion policy

- A minimum of 2 years of experience in Front Office or related professions with at least 2 years of hands-on experience in a similar position.

- Be impartial, progressive, highly responsible, aware of service, withstand high pressures.

- Excellent command of the English language, additional language is preferred.

- Excellent written and verbal communication skills. Strong organizational and analytical skills.

- Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

- Ability to respond effectively to sensitive issues.