[HCM_MVILLAGE] FRONT OFFICE MANAGER

• Manage the day-to-day operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador
• Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests
• Ensure that all bookings are in order and that prices are within allowed levels
• Maintain cash balances and handle funds correctly at all times
• Work closely with the Sales and Housekeeping departments to maximize room capacity and achieve the highest revenue and best customer service
• Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasm and offering problem-solving solutions in line with the hotel's interests
• Reply to messages and emails from guests and instruct staff to handle any situations that may arise while serving guests
• Ensure that all staff members are knowledgeable about hotel products, current promotions, policy changes, and appropriate communication to best serve guests
• Train and coach staff on Front Office SOP, hotel rules, and regulations
• Evaluate the performance of Front Office staff and suggest commendations or remedial and disciplinary action when necessary
• Conduct daily and periodic department meetings and attend meetings as required
• Perform any other duties required by the General Manager.

• 13th-month salary
• Annual leave: 12 days
• Competitive salary and bonus packages based on work results
• Opportunity to build a capable and inspired workforce for new hospitality
• Participating in social insurance, health insurance, and unemployment insurance according to state
• regulations
• Evaluation based purely on capacity and rapid growth opportunities

• At least 2 years experience in a Duty Manager or Assistant Front Office Manager position
• Effective communication in both Vietnamese & English, 3rd language is a plus.
• Team management, planning, and reporting skills
• Experienced in leading and managing teams of 8-10 people
• Good communication and customer care skills
• Hardworking, honest, careful, enthusiastic, and a good team supporter
• Good negotiation and persuasion skills; adept at handling complaints
• Proficient in computer skills

- 1 CMND hoặc CCCD (Công chứng 6 tháng gần nhất)

- 1 Bằng cấp liên quan (nếu có)

- 1 Giấy khám sức khỏe (6 tháng gần nhất)

- 1 Hình 3*4 (mới nhất)