Spa manager/ Quản lý Spa

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

• Competitive remuneration package
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law

Minimum 3–5 years of experience in spa management, preferably in a 4- or 5-star hotel/resort.

Proven leadership and team management skills.

Strong knowledge of spa treatments, wellness trends, and retail products.

Experience in budgeting, cost control, and revenue management.

• Send your CV via Hotel Job