Customer Service Assistant
- Hạn nộp: 09/10/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận Tây Hồ - Hà Nội
Làm theo ca
Mô tả công việc
- Taking care of VIP customers to ensure customer satisfaction when using VIP Lounge
- Providing and supporting information for VIP customers at VIP Lounge, ensuring the best conditions at VIP Lounge
- Develop ideas to enhance customer’s satisfaction
- Giving proposal on the solution to prevent issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers.
- Training Service mind for Lotte Shopping mall Staffs.
- Training Coaching kills & Brand staffs management skills for Sales Management Team.
- Training Service skills for Lotte Mall Front Office staffs.
4. Front Office Management
- Managing and training Front Office Staff
- Daily checking duties: Hygiene, displayed products and other related service duty on-site
- Customer contact point for VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities.
- Support events, promotion as being required
Quyền lợi được hưởng
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional personal training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Yêu cầu công việc
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:00 - 22:00)
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Lotte Mall West Lake Hanoi, 272 Võ Chí Công, Phú Thượng, Tây Hồ, Hà Nội
Lotte Properties Hanoi Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Mall West Lake Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, a 5-star hotel, world-class serviced residence, prime grade intelligent office, and shopping mall. A strong point of the Lotte Mall West Lake Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam which have a 5-floor shopping mall, cinema, hypermarket, and aquarium.
Thông tin liên hệ
- Hà Linh - Human Resources Assistant