[Melia Vinpearl Phu Quoc] RECEPTIONIST SUPERVISOR/ TỔ TRƯỞNG LỄ TÂN

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Supervise front office operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Supervise the use of the public address system

o Supervise group bookings

o Assisting with serious complaints

• Supervise cashiering activities during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

• In conjunction with the IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures .

• To closely investigate any accounting discrepancies that may occur during the night audit function.

• To ensure that all refused business is recorded and reported to Front Desk Manager.

• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is

productive. Duties include:

o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

o Provide input for probation and formal performance appraisal discussions in line with company guidelines

o Ensure new staff attend Corporate Orientation within first month of hire

o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

• Works with superior in the preparation and management of the department’s budget and is aware of financial targets

• Recycles where-ever possible and enforces cost saving measures to staff

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

- Insurance: In addition to health insurance, social insurance, unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.

- 13th month salary, and holidays.

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LANGUAGES: Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

SPECIFIC KNOWLEDGE: Computer Skills

WORK EXPERIENCE IN OTHER COMPANIES: 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel

- Send your CV via email to dinh.tran1 melia.com

- Contact: 0347645992 - Dinh (Mr.)