Quản lý trực ca Lễ Tân- Duty Manager

Support team members in achieving goals and maintaining service standards.

Assist with duty rosters, vacation planning, and manpower scheduling.

Help prepare and monitor the annual Front Office budget and control expenses.

Conduct regular checks of front and back areas for cleanliness, maintenance, and compliance with standards.

Maintain accurate administration and submit reports on time.

Participate in staff selection, training, and performance evaluation.

Coach and develop team members; enforce discipline when necessary.

Act as liaison between Front Office Manager and supervisory staff.

Ensure proper inventory control and issuance of keys and equipment.

Handle guest complaints professionally and ensure prompt resolution.

Monitor credit limits for in-house guests and take corrective action when needed.

+ 12 days annual leave; 2 day-offs per week

+ 100% Service charge (applicable to locals)

+ Guarantee 100% payment to Employee's Social welfares

+ Annual bonus & 13th-month salary (subject to business conditions)

+ Private healthcare with PVI

+ Uniforms, meals and staffhouse accommodation are provided free-of-charge

+ Telephone allowance monthly

+ Up to $3000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay

+ Development programmes in a Supervisory / Managerial role: G.R.O.W., X-CESS, Essential English online learning

+ Monthly participation into Banyan's 8 Pillars of Wellbeing programme

1-2 years of experience in a similar position

Strong leadership and organizational skills; Ability to lead, motivate and develop a team of individuals

Experience in Front Office operations, team supervision and Front Office operating systems

Ability to manage multiple tasks and work under pressure.

Excellent communication and problem-solving skills.

Good command of English language skills

Curriculum Vitae (CV)

Work related Certificates and Diplomas

Health Examination Certificate

2 Passport-sized Photos (2x4)