Captain, F&B Outlet

Hạn nộp: 17/12/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Sân Golf

Ngành nghề
Ẩm thực

Vị trí
Trưởng ca

Cập nhật
17/11/2023 10:01

Mô tả công việc

Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware.
Deliver high quality products and services to every guest.
Interact with internal staff and external guests from international countries professionally.
Know and understand all the resort’s facilities and services..
Address guests’ requests and handle complaints promptly and to their satisfaction.
Establish a rapport with guests and build good customer relationships.
Provide feedback to guests’ recommendations.
Inform management about guests’ comments.
Handle and follow up all incidents immediately, and report accurately to direct report to Supervisor.
Prioritize competing demands to achieve personal, team and organization objectives.
Provide direction and leadership to service staff to achieve department goals.
Make responsibility for determining development needs and manage own performance improvement, professional development and motivation.
Perform tasks in a manner that serves as a role model in the workplace.
Monitor staff members’ manners and attire & grooming standard set by the Company.
Test and correct any deviations from service procedures through on the job training.
Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
Interact with department and company team members, management, and contractors. professionally and positively.
Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
Adhere to the company policies and procedures and comply with the Code of Conduct.
Remain well-mannered and well-groomed as per department and company standards at all times.
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
Act as a revenue-driven factor and initiatives generator for all F&B services & products provided by the Company.
Perform any other duties as assigned.

Quyền lợi được hưởng

Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
Big-scale project in central Vietnam
Career Development Opportunity

Yêu cầu công việc

Minimum of 2-year customer service or F&B experience in a sizable and international hotel/casino.
Hospitality specific qualifications is an advantage.
Excellent product knowledge of food & beverages, wine.
Knowledge of POS Software, Microsoft.
Customer service oriented, good communication and interpersonal skills, good salesmanship.
Well-groomed, excellent hygiene, confident, friendly and polite.
Team player who responds quickly to demands and thrives in a high-pressure work environment.
Able to work on shifts and be flexible regarding work schedules according to business demands.
Must be able to sit or stand for long periods of time while performing duties.
Must be able to multi-task.
College diploma or equivalent working experience
Ability to communicate in English and Mandarin to deal with guests and internal staff from international countries, knowledge of Cantonese, Japanese or Korean is an advantage.

Yêu cầu hồ sơ

Directly apply to HotelJob

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Hoiana Resort & Golf

Theo dõi

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Quy mô: 1.000 - 4.999
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.