Hotel Manager

What is the job?

As Hotel Manager you’ll provide leadership direction to the hotels by maximizing

financial returns, driving development of people, creating and maintaining

memorable guest experiences, executing on brand standards, and building

awareness of hotel and brand in the local community. You may need to act as the

General Manager in his/her absence.

Your day to day

People

• Direct everyday activities, plan and assign work ensuring you always have the

right staffing numbers

• Develop your team and improve their performance through coaching and

feedback, and create performance and development goals for colleagues -

recognize good performance

• Train colleagues to make sure they deliver with compliance and to the standards

we expect and have the tools they need to work efficiently

• Recommend or initiate any HR elated actions where needed

• Promote teamwork and quality service through daily communication and

coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, , current and potential clients,

government officials, travel industry representatives, suppliers, competitors local

community members

• Make sure the hotel delivers the highest level of guest satisfaction through superb

guest services and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in

compliance with the hotel’s or owner’s policies and procedures and regulatory

requirements. Maintain relations with outside contacts

• Act as public relations representative to raise awareness of hotel and brand in local

community

• Drive team member involvement in community organizations, activities and

businesses

• Develop and carry out action plans to be environmentally conscious by taking steps to

reduce the hotel’s carbon footprint

• Perform other duties as assigned. May also serve as manager on duty

Financial

Help the General Manager in the development, implementation and monitoring of

financial and operational plans for the hotel to ensure optimum guest satisfaction, sales

potential and profitability

Make recommendations for capital improvements to enhance the assets of the hotel

and/or company and brand loyalty

Accountabilities

This is the top Maintenance/Engineering job in a hotel which may include one or more

food or beverage outlets, and/or meeting space or catering/convention facilities. May

supervise a small maintenance staff.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Adminis

• Competitive salary and benefits.

• Personal Health Care Insurance

• Accident Insurance 24/7

• Annual Leave entitlement (20 days for the first 5 years, then 01 additional day per year for every 5 years of service)

• Year end bonus based on the performance assessment

• Inhouse City Ledger with GM approval

• Business mobile call reimbursement

• Entertainment on duty-customer related only with GM approval

• Business transportation providing

• Drycleaning & laundry (reasonable quantity)

• Pre-employment Medical Check & Annual Healch check-up

• Staff Rate Accommodation at sister hotels

• Duty Meal(s) according to the working shift as Hotel policy, reasonable food and beverage free of charge in the hotel

• Provide equal employment opportunities to applicants and employees.

• Promote a culture of trust, support and acceptance.

• Give every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.

• Commit to supporting wellbeing in your health, lifestyle and workplace.

• Provide staff housing for employee and his/her family.

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

• At least three years’ general management experience in Hotel Manager/Executive Assistant Manager role or prior general manager experience or an equivalent combination of education and experience

-As per hotel's guidance