Residences Concierge_Lễ tân khu căn hộ

• Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
• Answer, record, and process all calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
• Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. 
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
• Comply with quality assurance expectations and standards.  
• Perform other reasonable job duties as requested. 
• Adhere to the highest standards of The Ritz-Carlton service excellence.

• Become a member of our Ladies and Gentlemen at the first legendary The Ritz-Carlton property in Vietnam
• Become a member of the leading global hotel company Marriott International
• Training and development courses from Marriott International
• Career development opportunities at all properties in the company
• Competitive attractive salary and remuneration
• Contribution to mandatory insurance based on 100% of salary, starting from the probation period
• 2 OFF days/ weeks; Annual leave and Paid leave on special occasions
• Gifts on special occasions and public holidays
• Employee Discount Program on rooms and food at over 30 brands of Marriott International worldwide
• Employee Engagement Activities throughout the year
• Other benefits as per the company’s policy

Education and Experience

• Relevant Diploma or Bachelor's degree

• At least 6 months of related work experience

• Resume