[Melia Vinpearl Phu Quoc] TRANSPORTATION MANAGER / Đội trưởng Điều phối Vận chuyển

• Take major responsibilities in managing Transportation, Bellman and Airport Representative team

• To create consistent SOPs to unify the work process for Transportation team including driver, bellman and airport representative.

• Periodically evaluate subordinates.

• Supervise Transportation operations including:

• Maintenance of vehicles

• Maintenance of information about local events

• Supervise the transportation operation

• Deal with serious complaints

• Especially supervise the preparation of VIP pick up and drop off in terms of vehicle arranged and VIP amenities

• To maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.

• To maintain vehicle in a safe operating condition.

• Be responsible for inspecting the vehicle in a safe and professional manner.

• Be responsible for ensuring all necessary precautions are taken to prevent damage and theft of the vehicle.

• To ensure all interactions with guests/ staff are handled professionally and with care adhering to hotel policies and procedure.

• To ensure a strong and extensive knowledge of the local area

• To maintain a record book for recording all matters.

• To communicate with AFOM/FOM for all concerns; all accidents, no matter how seemingly inconsequential, must be reported to the AFOM/FOM immediately.

• Be responsible for training supervisor, driver, coordinator, bellman and airport representative in their respective jobs (by identifying training needs)

• To attend and participate in departmental meetings and training sessions as required.

• To check the Transportation requests daily regarding airport transfers, site inspection and internal transportation requests

• To check and inspect all the vehicles on daily basis. Report to AFOM/FOM in a timely manner.

• Ensure that all guest’s baggage is received and delivered upon arrival and departure even for baggage storage.

• Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Melia Rewards Members and groups movements.

• To create a consistent traffic flow to ensure baggage of VIP’s and Melia Rewards Members are delivered promptly.

• Conduct daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.

• Be responsible for training Bellman, in their respective jobs (by identifying training needs)

• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas.

• Ensure that the surrounding areas at the lobby level and main entrance are clean.

• Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly.

• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures.

• Works with superior in the preparation and management of the transportation’s budget. Duties include:

• Assists in co-coordinating the preparation of annual budget of Transportation related sections

• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

• To perform other duties assigned by the Superiors.

- Opportunities for growth and career advancement.

- Work in a beautiful and luxurious beachfront resort environment.

- Join a diverse and talented team of hospitality professionals.

• Vietnamese - Excellent level, written & spoken

• English – Good level, written & spoken. APTIS B2 and above

• Driving license B2 and above

• At least 2 years of driving experience.

• Valid Driving licence

- Send your CV via email to tran.le.nguyen(A còng)melia.com