Spa Manager

- Responsible for the set-up, management & operation of the Resort Spa

- Conduct therapist training and set up the Spa Product and Operating Standards

- Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets

- Monitor staff performance & review operation for improving service standard

- Handle daily operation issue, to ensure good customer experience & service standard.

- To perform sales consultations where required

- Design and implement the marketing strategic plans of the Spa

- Strengthen customer relationship and handling customer inquiry

- P&L responsibilities

- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

- Participate as a team player and establishes strong working relationships to deliver positive results.

- Continually seeks to improve performance through individual efforts and with the assistance of others.

- Seeks feedback on performance and focuses on areas of shortfall.

- Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters.

- Is open to new ideas and is willing to make changes in the job and routine as required.

- Is able to cope under pressure at busy times and responds positively to changes in the workplace.

- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.

- Follows standards, policies and procedures.

- Meets required attendance and grooming standards.

- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses

- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

- Contributes to pricing decisions.

- Participates in the planning of departmental goals as they relate to the wider hotel strategy

- Builds and maintain relationships with internal and external customers.

- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.

- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.

- Maintains the highest level of discretion and privacy during any guest interaction

- Maintains a soft tone during conversation with colleagues, guests and on the phone.

- Refrain from any unnecessary conversation within Spa treatments areas.

- Understands and takes into account the global nature of business.

- Friendly and active working environment with great chances.

- Insurance benefits contributed at 100% salary offered.

- Services charge offered during the probation period; Year-End services bonus; 13th salary bonus.

- At least 1 year experience in a same position in 4 or 5 stars Hotel/ Resort.

- Friendly, active and resistant to pressure

- Management skill, training skill and service passion is necessary.