CẦN THƠ | Wink Hotel Can Tho | F&B Guide (Bartender/waiter/ess - Nhân viên Nhà hàng/Nhân viên Pha chế)

Job Summary

F&B Guide is generally responsible for executing the F&B operations at Wink property. Additionally, F&B Guide’ focusses are including performing the inventory count, including food and beverages, supplies and other restaurant equipment. This role is also providing cross – functional support to the Wink Space team to fulfill the service flow.

F&B Guide reports directly to the F&B Coach and Wink experience manager and works closely with the Wink Space team in order to provide cross – functional support.

Responsibilities

• Guest Engagement

Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences

Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

Taking initiative and proactive approaches when handling guest preferences, requests and concerns

Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

Ensuring that functions achieve or exceed guests’ expectations

Extending professionalism and courtesy to guests at all times and displaying the brand values of the company

Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

• Team Engagement

Promoting teamwork and morale among all departments and members at all levels and functions

Performing by example while demonstrating self-confidence, energy, enthusiasm and humility

Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required

Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements

Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption

• Financial

Ensuring compliance with all corporate accounting procedures

Working closely with line manager to learn and understand revenue and performance results

Provide insightful and relevant cost-saving suggestions on a regular basis

- Active, balance and professional working environment

- Fun and playful internal activities

• Over 02 year’s experience in service industry related work, preferably with pre-opening experience with F&B background is ideal
• Diploma in hotel and restaurant management, hospitality management, business management, marketing, or related field is suggested but not required
• Good written and verbal communication skills in both Vietnamese and English, other languages a plus
• Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction
• Actively work to build a community of one, in actions and feelings
• Ability anticipate problems and offer solutions; provide high level of attention to detail