[BANYAN] L&D_L&D Supervisor

As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Support the Learning Manager in conducting Training Needs Analysis (TNA) and developing the Annual Training Plan (ATP) for English training programmes.

• Design and deliver General Training courses with appropriate syllabi and lesson plans tailored to specific departmental needs.

• Develop specialized training materials to support operational requirements (e.g. English for Forbes Service Standards).

• Evaluate the effectiveness of product knowledge training and other L&D programmes using established metrics.

• Conduct Orientation programmes for new associates in the absence of the L&D Manager.

• Maintain accurate and up to date training records in compliance with Banyan Group and Garrya standards.

• Monitor and oversee the use and condition of training facilities and equipment.

• Support and initiate various learning and employee engagement activities within the hotel such as well-being initiatives (e.g., Annual Product Knowledge Quiz, Wellbeing Wednesdays...)

• Maintain and update Banyan Group's and Garrya's Product Knowledge databases; Stay updated with new corporate training programmes.

• Utilize Banyan Group's LMS, LM reporting functions as well as GHR systems to maintain training databases and provide reports to L&D Manager.

• Perform additional tasks assigned by the L&D Manager

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 2,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob