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Front Office - Guest Service Supervisor

  • Hạn nộp: 30/06/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
07/06/2024 11:38

Mô tả công việc

1. Be responsible for the smooth and efficient operations of the Front Desk to maximize guest satisfaction from the point of check in to check out.

2. Be accountable for the work performance of the Front Desk team including ensuring the main targets set out by Management met: Up-selling, Social Media Reviews, Guest Comment Cards.

3. Provide training, coaching and counseling to Front Desk associates.

4. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.

5. Give guest complete and immediate attention to any complaint and request.

6. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.

7. Be knowledgeable about daily hotel operations, room information, and other services.

8. Strictly follow all cash handling and banking procedures.

9. Perform guest registration, room assignment and accommodate special requests of all guests.

10. Perform check-in and check-out for guests in accordance with hotel standards.

11. Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.

12. Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.

13. Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.

14. Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.

15. Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)

16. Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.

17. Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.

18. Draw up all Front Office related reports on a regular basis.

19. Perform other tasks assigned by Duty Manager and Upper Management.

Quyền lợi được hưởng

- 2 months of probation with full salary & service charge.

- Team building activities.

- Annual Summer Outing/Health checkup

- Accident insurance 24/24

- Uniform, Laundry service is provided by Hotel

- Delicious and nutritious meal at Hotel's Staff Cafeteria

- International working environment and friendly teammates.

- Other benefits according to Company's policy.

Yêu cầu công việc


1. At least three years’ experience as a Front Desk Captain/Shift Leader or Senior Guest Service Agent  in luxury hotels and/or resorts or equivalent.

2. Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.

3. Extensive knowledge of Opera system and POS software and Computer skills

4. Good command of English and Vietnamese.

5. Good interpersonal skills.

6. Open-mindedness.

Yêu cầu hồ sơ

Ứng viên vui lòng gửi CV hoặc liên hệ phòng nhân sự 02438315000 máy lẻ 3040
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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
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Sắp xếp đánh giá:

  • Quy mô:
  • 360 Phố Kim Mã, Ngọc Khánh, Ba Đình, Hà Nội, Vietnam
  • Hanoi Daewoo Hotel is a luxury five star hotel in Hanoi with charming interiors and breath-taking views of the city. Since it opened in 1996, it has been a first-rate choice for both leisure and business travelers. Guests at our hotel all enjoy privileged location, exceptional service, well-appointed rooms, and convenient access to famous attractions and landmarks. It is a part of the Daeha Business Center, a complex consisting of 193 Apartments, a 15 story office tower and a 411 room hotel

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