[Phan Thiết] Nhân viên Tổng đài | Operator

• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

• Investigates complaints regarding the GSC staff and technicians & service, takes appropriate actions.

• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

• Establishes and maintains effective employee relations

• Organizes and conducts regular meeting for all GSC staff to facilitate communication and a smooth operation

• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

• Maintains up to date list of all telecommunication equipment

• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

• Maintains user documentation, PABX system reports, telephone list, and numbering plan

• Performs related duties and special projects as assigned

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Prepares efficient work schedule for GSC staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration in conjunction with department Manager

• Conversant with emergency evacuation and fire procedures

• Able to perform GSC staff duties when required

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Perform any other task assigned based on Movenpick Resort Phan Thiet needs or requirements.

• Service charge
• 2 days off/week
• Full Social Insurance
• Uniform & Laundry
• Accomodation for candidate from another city
• Shuttle bus from the city to resort and back
• International work environment
• Duty meals
• Accor Group employee benefits (discussed in interview)

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Opera

• Problem solving and organizational abilities

Qualifications

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience

• 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.

• CV
• Potrait Photo
• Certificates/Diploma
• ID Card
• Health check
• Confirmation Of Residence Information
• Criminal record
• Certificate of conduct