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Guest Service Center Agent

  • Đã tuyển xong
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5
Nơi làm việc
Thành Phố Hội An - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
04/11/2024 16:30

Mô tả công việc

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Performing other tasks as directed by the manager.

Quyền lợi được hưởng

BENEFITS
  • Attractive remuneration packages
  • Competitive salary | 13th salary month
  • 05 working days | 02 days off per week
  • Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
  • Discounted rates apply when using services at properties
  • Participating in ultimate phenomenal activities for employees
  • National and international training courses
  • Periodic health check | Accident insurance 24/7
  • Opportunity to grow career at the most luxurious 5-star hotel group in the world.

Yêu cầu công việc

  • High school diploma/G.E.D. equivalent
  • Fluency in both Vietnamese and Good English

Yêu cầu hồ sơ

Contact: +84 235 3753 333 - Ms. Linh
Chia sẻ:
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ĐÁNH GIÁ

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5 ĐÁNH GIÁ

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RENAISSANCE HOI AN RESORT & SPA

RENAISSANCE HOI AN RESORT & SPA

Theo dõi

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  • Quy mô:
  • 6 Block, Phuoc Hai, Cua Dai Ward, Hoi An City, Quang Nam Province, Viet Nam

  • Settle into a local, laid-back frame of mind at Renaissance Hoi An Resort & Spa, our five-star resort designed for curious travelers who see every journey as a chance to be inspired by the unexpected. Experience pristine beachfront comfort on Cua Dai Beach, one of the most beautiful beaches in Vietnam. Relax in spacious guest rooms with private balconies or reserve one of our three-to five-bedroom villas with private pools for an unforgettable family or group holiday. Our prime location puts you a short drive from Hoi An Ancient Town, a charming destination where beautiful silk lanterns light up the streets each evening. Savor delicious cuisine at diverse onsite restaurants. Stay fit in our fitness center, lounge by one of our breathtaking infinity pools or treat yourself to a massage at Akoya Spa. If you're hosting an event, enjoy access to stylish venues complemented by on-site catering. Embrace the new and immerse yourself in the local culture at Renaissance Hoi An Resort & Spa. At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood

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