Shift Manager/ Trưởng ca Khối Vận hành

The Shift Manager oversees the smooth running of gaming floor operations during assigned shifts, ensuring a high standard of customer service and compliance with gaming regulations. This role involves managing staff, monitoring gaming systems, and responding to operational challenges promptly. The Shift Manager plays a key role in ensuring customer satisfaction and supporting the overall goals of the operations team.

Key Responsibilities:

• Manage and supervise all gaming floor operations during assigned shifts to ensure seamless activities.
• Monitor staff performance, ensuring proper coverage, adherence to schedules, and compliance with company policies.
• Handle customer service issues, resolve complaints, and ensure a high level of guest satisfaction.
• Ensure that gaming machines and systems are functioning correctly and report any issues for immediate resolution.
• Assist in enforcing gaming regulations, security protocols, and internal policies to ensure compliance.
• Supervise and guide floor staff, including performance management, coaching, and providing feedback.
• Ensure proper payouts and the accurate functioning of electronic gaming systems and table games.
• Prepare and submit detailed shift reports, documenting significant events, customer activity, and any incidents.
• Collaborate with the operations and security teams to ensure the safety of guests, staff, and assets.
• Support marketing initiatives by overseeing the execution of promotions and events during shifts.
• Assist in training new staff and providing ongoing development for existing team members.
• Report any maintenance issues with gaming equipment or facilities to the technical team for resolution.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

Requirement:

• Diploma or bachelor’s degree in Hospitality, Business, or a related field preferred.
• 3+ years of experience in gaming or hospitality, with some experience in a supervisory role.
• Strong knowledge of gaming operations, regulations, and procedures.
• Excellent leadership and communication skills with the ability to manage a diverse team.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
• Familiarity with gaming management systems (CMS) and proficiency in Microsoft Office.
• Flexibility to work shifts, including nights, weekends, and holidays.