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Reservation Agent (6-month-casual)/ Nhân viên đặt phòng

  • Hạn nộp: 30/06/2024
  • Mức lương: 8 - 12 triệu

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Giờ hành chính
Ngành nghề
Vị trí
Nhân viên
Cập nhật
21/06/2024 11:55

Mô tả công việc

Duties and responsibilities

Financial returns:

 Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to


 Understand department’s and hotel’s product, and upsell to the guest, or recommend hotel

products to the guest.

 Report Lost and Found immediately to Security

 Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling


 Promote the Hotel’s (and ICHG generally) products and services

 Maintain a high level of product and service knowledge about all ICHG Hotels in your region

 Develop and maintain a regular pattern of sales calls

 Prepare and execute action plans which increase reservation sales and associated business


 Perform/ behave as per IHG Winning Ways to other colleagues (within your department and

toward other departments)

 Train and help colleagues on the jobs

 Following up with the assignment from Supervisor.

 Participate all training assigned by supervisor including English training and job skills training

 Promote goodwill by beings courteous, friendly, helpful to mangers and colleague

 Build a highly engaged team living our Winning Ways values and bring our brands to life for our


Guest experience:

 Perform Services behaviours in daily operation basic towards the guests

 Share guest feedback to the supervisor

 Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

 Drive buggy safely after being certified and be responsible for protecting this asset in good


 Communicate fluently & professionally with guests on phone & via e-mail correspondence as per

standard ( quality & quantity )

 Master knowledge of resort & special programs such as special rates/ offers/ promotions

 Frequently update the selling status, rates, and benefits of all packages plans.

 Understand and anticipate guest’s needs, doing all best to meet and exceed guest’s expectation

Responsible business:

 Be responsible in keeping our property safe and secure

 Be responsible in protecting the environment such as the trees, the sea, and the special species

 Understand IHG Brand Standard related to your department

 Recommended changes to these standards

 Co-ordinate special projects as required, such as…

 Rotate the roles (cross training) within department when required

 Record and process reservations made by phone/fax/email

 Processes reservations from the sales office, other hotel departments, and travel agents

 Process amendments to reservations such as extensions, early departures, etc

 Manage “no show” reservations by investigation and recording of same

 Monitor reservation levels and inform Managers of current and future occupancy rates

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related

to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

 Knows the type of rooms available as well as their location and layout.

 Knows the credit policy of the hotel and how to code each reservation.

 Creates and maintains reservation records by date of arrival and month.

 Prepares letters of confirmation via RIMS system

 Communicates reservation information to the front desk

 Processes advance deposits on reservations

 Helps develop room revenue and occupancy forecasts

 Prepares estimated time of arrival for all departments’ use.

 Handles daily correspondence. Responds to inquiries and makes reservations as needed

 Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

* 100% salary & service charge for a 2-month probationary period

* Shared accommodation based on availability (applied for non Danang residents)

* Mandatory insurances in accordance with Vietnamese Law

* Accidental insurance 24/24

* 9 working hours per day, 2 days off per week

* Annual leave from 14 days

* Provided duty meal, uniform and transportation

* IHG brand standard training

* Other benefits as per the company/ IHG policies

Yêu cầu công việc

Required skills:

 Demonstrated ability to interact with customers, employees and third parties that reflects

highly on the hotel, the brand and the Company.

 Problem solving and organizational abilities.

 Proficient in the use of computer, systems such as Opera, RIMS & Holidex.

 Able to read and write English


 High School or Vocational Certificate in Hotel Management, Business Administration, or

related field.

Experience –

 1 year related experience or 6 months experience in reservations/front office or an equivalent

combination of education and experience.

Yêu cầu hồ sơ

Apply in English
Chia sẻ:

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Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Bai Bac , Sơn Trà, Đà Nẵng, Việt Nam
  • InterContinental Danang Sun Peninsula Resort is re-defining the luxury resort experience. Embedded in the hills of the famous Son Tra Peninsula, the resort features beachfront villas with private pools and a range of more than 20 suites. The resort will have a wide selection that offers both local and international delights. From the spectacular views at Citron, to unforgettable world-class dining at La Maison 1888, to a dining in the sands experience at the Barefoot Cafe; there is abundant variety and excitement to cater for all. Golfers will want to play a round at the world-acclaimed Montgomerie links golf club or the challenging links style Danang Golf club. The resort is only 20 minutes away from Danang Airport/City and is located just a few kilometers from the famous UNESCO World Heritage Sites of The Imperial City of Huế, The Old Town of Hội An and the Mỹ Sơn ruins.

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