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Guest Experience Manager

  • Hạn nộp: 08/06/2024
  • Mức lương: 12 - 20 triệu

Thông tin cơ bản

Số lượng
Nơi làm việc
Huyện Sa Pa - Lào Cai
Giờ làm việc
Giờ hành chính
Cập nhật
08/05/2024 08:27

Mô tả công việc

• Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)

• Encourage staff to invite guests to answer to the hotel guest satisfaction survey

• Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex

• Manage responses to all guest feedback, as per Accor’s recommendation

• Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)

• Organize root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation

• Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist

• Send out weekly analysis of Guest Experience for review and necessary actions.

• Lead and develop a team of Guest Experience Champions within the hotel to infuse the guest experience centric culture and keep improving guest satisfaction to drive preferences

• Champion the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other Accor (CXC)

• Conducts Guest Experience Management induction for new hires

Quyền lợi được hưởng

+ 05 working days | 02 days off per week.

+ 02 months probation 100% salary

+ Service surcharge | Social insurance | Suncare health insurance

+ 3 meals/day support & Uniforms provided by the hotel

+ Training course at the hotel according to hotel regulations

+ Salary: discussed during interview

Work location: Sa Pa - Lao Cai

Other modes: Discussed during interview

Yêu cầu công việc

• Degree in Hospitality or related areas;

• Strong user knowledge of Microsoft Outlook and Microsoft Office tools;

• Experience in 5-star Hospitality required;

• Strong background in hotel operations; (minimum of 3 years in hotel operations)

• Experience in partnering and working closely with different stakeholders at various levels

Yêu cầu hồ sơ

Please send your CV to the contact information above
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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
Chế độ đãi ngộ
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Sắp xếp đánh giá:

  • Quy mô:
  • Sapa - Lào Cai
  • “The first international 5-star luxury Hotel in Sapa, Vietnam. A Bill Bensley masterpiece designed by fusing the local culture, French history and vibrant modern ambiance of Sapa into one impressive property. Boasting incomparable views of the Sapa valley and the famous rice fields the Hotel De La Coupole with 249 rooms will become the new benchmark of luxury in this up and coming destination and will change its perception across the region.”

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