Personal Assistant to General Manager - Operation Executive

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings

• Screen/handle telephone calls, appointments, mails and emails and take action accordingly

• Take minutes at the Executive Committee Meeting

• Provide a bridge for smooth communication between the Executive Office and internal departments, demonstrating leadership to maintain credibility, trust and support with managers and staffs

• Translate and interpret in meetings, and follow items in meeting minutes on behalf of GM/HM

• Prepare and manage correspondences with internal and external parties for General Manager’s signature

• Complete critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letter, proposal, personal correspondence, presentation documents and other tasks that facilitate GM ỏ HM’s ability to effectively lead the Hotel

• Attend to requests from divisional, corporate or owners offices and facilitate it accordingly

• Attend to residents/patrons’ special requests or complaints that are directed to the General Manager

• Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly

• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, Owners e.g. leave application forms, travel approval forms, expense claims reports, etc.

• Maintain systematic up-to-date filing and tracing systems

• Maintain and update Executive Committee and Department Heads’ leave record

• Maintain and update ‘Manager-On-Duty’ schedule

• Be able to collate information from variable reports or proposals, clarify information to develop adhocs or analytic report for GM/ HM to review

• Prepare monthly financial data reports or other reports as requested by General Manager and/or Hotel Manager

• Maintain confidentiality of sensitive matters/issues

• Manage and upkeep the functionality and cleanliness of the office

• Ensure adequate stock of office stationery

• Maintain a high level of professionalism and project a positive image of the organization.

• Attractive salary, 100% service charge during probation period
• Social insurance, health insurance and other benefits
• Uniforms, laundry, free shift meals
• Opportunities to grow within our property and across the world

Experience and Skills required:

• Experience in hotel operations will be helpful - such as back ground in human resources, reservations, front office or guest experience will be helpful but not essential.

• Very good customer service skills

• Strong communication skills verbally and in written

• Strong time management skills

• Strong administrative skills

• Ability to coordinate tasks with senior management

• Good listener

• Person with passion for hospitality

• Understanding and has ability to support others

• Carries a CAN DO ATTITUDE

• Ambitious to learn and grow in this role

• Ability to communicate with owners and Regional offices

• Has a passion for guest satisfaction

• Strong with outlook and email management

• Strong computer skills for clerical work load

• Some experience with social media effective communication as used in businesses

• Understands and can manage hotel compliance with GM’s guidance