[Phan Thiết] Nhân viên Chăm sóc Khách Hàng | Guest Relation Officer

• Schedule activities for guests

• Plan and co-ordinate all promotional activities targeting potential VIP clients

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Registers and rooms all arrivals according to established procedures

• Maintains intimate knowledge of departmental standards and procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Trace relevant statistics about VIP clientele

• Co-ordinate and supervise all activities for guests

• Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.

• Attends to guest’s complaints, inquiries and requests, referees’ problems to supervisor/Duty Manager if he/she unable to assist

• Is familiar with other Movenpick Resort Phan Thiet so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Movenpick Resort Phan Thiet.

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Performs the audit balances and prepares all works for audit in an orderly fashion

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems

• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

• Room Guests.

• Cover guest relations desk.

• Assist guests with airline bookings and reconfirmations.

• Assist staff with Vietnamese language and culture.

• Attend recreation activities when necessary.

• Plan and conduct group and function rundown meetings

• Conversant with emergency evacuation and fire procedures for relevant department

• Assist in any other duties when required by the Guest Relations Manager

• Assist with translations (information; guest directory; menus etc) as required

• Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action

• Perform any other task assigned based on Novotel needs or requirements.

• Service charge
• 2 days off/week
• Full Social Insurance
• Uniform & Laundry
• Accomodation for candidate from another city
• Shuttle bus from the city to resort and back
• International work environment
• Duty meals
• Accor Group employee benefits (discussed in interview)

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Proficient in the use of Microsoft Office and Opera

Qualifications

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

Experience

• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

- Potrait Photo

- Residence documentary

- Notaried ID Card

- Health check

- Criminal Record