Nhân viên Chăm sóc Khách Hàng/ Guest Relation Officer

Schedule activities for guests

Plan and co-ordinate all promotional activities targeting potential VIP clients

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

Registers and rooms all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Trace relevant statistics about VIP clientele

Co-ordinate and supervise all activities for guests

Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

Is familiar with other Movenpick Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Novotel Hotel

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Performs the audit balances and prepares all works for audit in an orderly fashion

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems

Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ACCOR Brand

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

Room Guests

Cover guest relations desk

Assist guests with airline bookings and reconfirmation’s

Assist staff with Vietnamese language and culture

Attend recreation activities when necessary

Plan and conduct group and function rundown meetings

Conversant with emergency evacuation and fire procedures for relevant department

Assist in any other duties when required by the Guest Relations Manager

Assist with translations (information; guest directory; menus etc) as required

Provide feedback from Guests to Guest Relations Supervisor & Front Office Manager for action

Perform any other task assigned based on Movenpick needs or requirements.

Benefit:

Accommodation for Candidate who come from another city

Service charge

2 days off / week

Full Social Insurance

Shuttle bus from the hotel to City and back

International work environment

Duty meal

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Able to speak and write English & Vietnamese

Proficient in the use of Microsoft Office and Opera

- Potrait Photo

- Residence documentary

- Notaried ID Card

- Health check

- Criminal Record