Personal Assistant to CGM (Female)

Overview of duties

Behaves and acts in an exemplary fashion, embodying the brand mindset

Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner

Provides efficient and comprehensive secretarial services to Execitive staff to meet the needs of customers

Main responsibilities

- Customer relations

- Is the point of contact between the CGM and HODs, managers and other employees

- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

- Represents the hotel in a positive manner on and off duty

Professional techniques/ Production

- Reports directly to and communicates with the CGM on all administrative matters

- Maintains the utmost confidentiality and discretion when handling business affairs

- Attends meetings between CGM with BOD, external partners and suppliers, HODs meetings or Excom meeting as requested. Takes minutes and interprets in those meetings should there be a need

- Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate

- Day-to-day secretarial work to include typing, filing and telephone

- Manages CGM’s working schedule, arranges interal/ external appointments for CGM

- Distributes memos, letters and other information etc.

- Handles reservation as requested by CGM

- Translates incoming letters, documents, articles as requested

- Stores and keeps all confidential informaiton

- Prepares and updates HOD weekly/Monthly working schedule and roster

Team management and cross- departmental responsibilites

- Is the point of contract for all departments in terms of administrative matters

- Contributes to boosting cross-department in terms of administrative matters.

- Contributes to boosting cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism

Management and administraition

Respects the resort’s policies and procedures in terms of filing, contracting, billing, total guest satisfation, confidentiality

Hygiene/ Personal safety/ Environment

- Ensures that the workplace remains clean and tidy

- Maintains hotel standards for hygiene and physical appearance

- Maintains general cleanliness and order within the department

- Adheres to all fire and safety regulations.

- Ensures respect of the hotel’s commitments to the “Environment Charter” (energy saving, recycling and sorting waste etc).

Reporting line

Reports to the CGM

- Professional working environment

- Provide uniforms and meals

- Enjoy insurance according to labor law

- Receive monthly service fee including probationary period

- Enjoy holidays and Tet

- Attend employee events such as Honor Ceremony,…

Profile

Education/ Professional experience

- Diploma in Business or Secretarial Study

- 3 years of secretarial experience, or an equivalent combination of education and experience.