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Operations Supervisor - Giám sát khối Vận hành

  • Hạn nộp: 31/08/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Vui chơi & giải trí
Cập nhật
17/07/2024 06:58

Mô tả công việc

Position Summary: The Operations Supervisor is a pivotal role within the Cosmo Club, tasked with overseeing the daily operational activities to ensure efficiency, high service standards, and optimal guest satisfaction. This position specifically requires an individual with extensive knowledge and understanding of various types of slot games, as their expertise will be crucial in managing the gaming operations aspect of the club. Alongside general operational responsibilities, the role involves direct supervision of operational staff, ensuring a superior guest experience, and maintaining the club’s facilities.

Key Responsibilities:

  • Supervise the daily operations of the club, with a particular focus on the gaming floor and slot machine operations.
  • Provide expert knowledge and guidance on various types of slot games to both guests and staff, enhancing the gaming experience and ensuring compliance with regulatory standards.
  • Monitor and evaluate the performance of slot machines and gaming technology, coordinating with technical teams for maintenance and updates as needed.
  • Train and supervise operational staff, ensuring they are well-versed in the features and rules of various slot games and can provide accurate information and assistance to guests.
  • Collaborate with the Assistant Shift Manager and other operational leaders to implement and uphold operational procedures and policies.
  • Resolve guest inquiries and issues related to gaming operations, providing exceptional customer service and maintaining the club’s reputation.
  • Assist in managing inventory, resources, and the maintenance of gaming equipment, ensuring all operational aspects of the slot games run smoothly.
  • Ensure adherence to safety protocols and gambling regulations, maintaining a secure and compliant gaming environment.

Quyền lợi được hưởng

  • The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
  • A competitive salary and comprehensive benefits.
  • Professional development in a fast-paced and innovative environment.

Yêu cầu công việc


  • Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Gaming Management, or a related field.
  • At least 3 years of operational supervisory experience, preferably in a gaming or entertainment environment, with specific expertise in slot machine operations.
  • Deep knowledge of various types of slot games, including their mechanics, rules, and regulations.
  • Demonstrated leadership skills with the ability to effectively manage and motivate staff.
  • Strong problem-solving, decision-making, and customer service skills.
  • Effective communication and interpersonal abilities, with proficiency in English; additional language skills are a plus.
  • Familiarity with the latest gaming technology and trends.
  • Flexibility to work in shifts, including nights, weekends, and holidays.

Yêu cầu hồ sơ

CV in English
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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
  • Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming. Our carefully curated selection of state-of-the-art slot machines, featuring both classic favorites and the latest innovations, ensures an unforgettable experience for every guest. Beyond the games, our clubs are designed with comfort and luxury in mind. From the sophisticated decor to the plush seating areas, every detail has been thoughtfully arranged to create a welcoming environment where you can relax, play, and socialize. Exceptional customer service is at the heart of everything we do. Our dedicated team is committed to ensuring that every visit is memorable, providing personalized attention and going above and beyond to meet your needs. Whether you're a seasoned player or exploring the world of gaming for the first time, we're here to guide you and enhance your experience. Cosmo is not just a gaming club; it's a community where camaraderie flourishes, and every visit is a chance to make new memories. Join us to discover your lucky streak, enjoy exclusive member benefits, and be part of special events that bring our gaming community together. Stay connected with us here on LinkedIn to get the latest updates on our offerings, events, and more. Dive into the game of luxury at Cosmo – where fortune meets fun in an extraordinary setting.

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