Surveillance Supervisor

OVERVIEW OF POSITION:

The Surveillance Supervisor is responsible for overseeing and coordinating surveillance activities to ensure the security and integrity of operations within the facility. This role involves monitoring gaming and non-gaming areas, ensuring compliance with regulations, managing surveillance personnel, and reporting any suspicious activities. The Surveillance Supervisor plays a critical role in maintaining safety and security within the establishment while adhering to all legal and company requirements.

KEY DUTIES AND RESPONSIBILITIES:

Duties may include but are not limited to:

• Supervise the daily operations of the surveillance team, ensuring all areas are monitored effectively.
• Operate and monitor surveillance systems, including CCTV cameras and access control systems, to detect suspicious activities.
• Ensure compliance with local gaming laws, internal controls, and company security policies.
• Review and analyze surveillance footage to investigate security incidents, gaming irregularities, or employee misconduct.
• Report any suspicious activities, security breaches, or rule violations to the Assistant Surveillance & Security Manager and relevant authorities.
• Assist in developing and implementing surveillance policies and standard operating procedures (SOPs).
• Provide training and guidance to Surveillance Officers to ensure proper monitoring techniques and procedures are followed.
• Conduct regular audits and inspections of surveillance equipment, ensuring all systems function properly.
• Coordinate with security and law enforcement personnel in case of emergency or criminal activity.
• Prepare detailed reports on surveillance findings, incidents, and any operational concerns.
• Support the investigation of guest or staff complaints and provide evidence through surveillance footage.
• Ensure the confidentiality of surveillance operations and uphold integrity in all monitoring activities.
• Stay updated on new surveillance technologies, industry best practices, and regulatory requirements.

KEY FUNCTIONS

Surveillance Operations Management

• Supervise the monitoring of gaming and non-gaming areas to ensure compliance with security and operational procedures.
• Maintain the effectiveness of surveillance systems, ensuring optimal camera placements and clear video feeds.

Compliance and Investigations

• Ensure all gaming operations comply with local laws, regulations, and company policies.
• Conduct investigations into gaming irregularities, theft, fraud, and other security-related incidents.

Team Leadership and Training

• Train and mentor Surveillance Officers to enhance their observation and reporting skills.
• Ensure that all surveillance personnel understand and follow company policies and procedures.

Incident Response and Reporting

• Oversee the investigation of security breaches and suspicious activities, ensuring detailed and accurate reports.
• Communicate findings to senior management, regulatory bodies, or law enforcement when necessary.
• Risk Management and Emergency Preparedness
• Identify and assess security risks within the facility, recommending improvements where necessary.
• Assist in developing emergency response protocols for security incidents, such as theft, cheating, or violence.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

• Minimum Education: High school diploma or equivalent; a degree in Criminal Justice, Security Management, or a related field is an advantage.
• Experience: At least 3–5 years of experience in a surveillance or security role, preferably in the gaming or hospitality industry.
• Technical Skills: Strong knowledge of surveillance systems, CCTV operation, and gaming compliance regulations.
• Regulatory Knowledge: Familiarity with gaming laws, internal controls, and compliance requirements.
• Leadership Ability: Experience supervising a team and providing on-the-job training.
• Analytical Skills: Ability to assess situations quickly, recognize suspicious activities, and take appropriate action.
• Communication Skills: Excellent verbal and written communication skills for reporting and liaising with management and authorities.
• Ethical Conduct: Strong integrity and ability to handle confidential information discreetly.
• Flexibility: Ability to work on shifts, including nights, weekends, and holidays.