Assistant Cage Manager

The Assistant Cage Manager plays a crucial role in the efficient operation of the cage area, assisting the Cage Manager in overseeing cash transactions, ensuring compliance with regulatory requirements, and maintaining the highest standards of customer service. This role involves supervising cage staff, handling customer inquiries, and managing cash flows within the casino environment. The ideal candidate will have experience in casino or financial services management, strong leadership skills, and a commitment to providing secure and efficient financial transactions.

Key Responsibilities:

• Assist the Cage Manager in overseeing the daily operations of the cage, ensuring efficient and secure cash handling procedures.
• Manage cash flows, including cash ins/outs, verifying large transactions, and ensuring accuracy in financial reporting.
• Handle customer transactions and inquiries, providing prompt and courteous service to enhance the customer experience.
• Collaborate with security and surveillance teams to maintain the integrity of cash operations and comply with gaming regulations.
• Participate in the development and implementation of policies and procedures to improve cage operations and customer service.
• Assist in the preparation of reports and audits to ensure compliance with internal controls and regulatory requirements.
• Manage and resolve any issues or disputes related to cage operations, escalating complex issues to the Chief Accountant as necessary.
• Manage and oversee all aspects of the Cage operations including – Front window gaming operations, as well as Cage support functions- Main Banks
• Lead UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.
• Provide training and guide Team Members in using systems related to Cage operation.
• Ensure the departments policies and procedures are consistent and compliant with the Government Internal Control Requirements, the Company’s Internal Control Standards and local laws, regulations and instructions.
• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
• Ensure exceptions, variances, issues, policy deviations identified are reviewed and appropriately addressed.
• Positively contribute in Cage system to improve Cage operational efficiency.
• Ensure scheduling is performed fairly and equitably in all Cage areas and that rosters are developed to compliment business demand for Cage Supervisor level and below.
• Ensure all daily reports supplied to finance is accurate and offer guidance to Team Members when required.
• Evaluate and provide guidance and feedback to direct reports and other Cage Team Members to maintain and enhance operations of the Cage department.

Benefits:

Requirement:

• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in cage operations or financial services, with prior supervisory experience in a casino environment highly desirable.
• Strong understanding of cash handling procedures and financial transactions.
• Knowledge of gaming regulations and compliance requirements related to cage operations.
• Excellent leadership and team management skills, with the ability to motivate staff.
• Proficiency in financial software and systems used in cage operations.
• Exceptional customer service skills, with the ability to handle inquiries and disputes effectively.
• Strong communication and interpersonal skills, with the ability to interact with customers and staff at all levels.

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