[SILVERLAND BẾN THÀNH] - Guest Experience Maker/ Nhân viên Chăm sóc Khách hàng

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
19/08/2025 15:24

Mô tả công việc

• Warmly welcome guests in a boutique-style, professional, and heartfelt manner, reflecting Silverland’s unique character.
• Regularly update and remember guest profiles to personalize services (music preference, favorite tea, room style, etc.).
• Prepare WOW moments and surprise elements to positively impress guests.
• Proactive greetings with guests during their stay involve anticipating their needs and welcoming them with a positive attitude, creating a more enjoyable experience.
• Respond to guest requests, suggestions, and complaints promptly and in accordance with standard procedures.
• Escort and assist guests, and special guests, from the check-in phase to check-out.
• Monitor and analyze guest feedback from Google and OTA platforms (TripAdvisor, Booking.com, etc.).
• Coordinate with related departments to address negative feedback and propose service improvements.
• Ensure Silverland’s brand image is consistently and positively presented across all review platforms.
• Work closely with Housekeeping, F&B, and Front Desk teams to ensure seamless guest service.

Quyền lợi được hưởng

• Competitive salary and monthly service charge.

• Professional and friendly working environment with an open and boutique service culture.

• Duty meals, uniforms, and full social insurance benefits.

• Career growth and promotion opportunities within the Silverland Hotels Group.

Yêu cầu công việc

• Graduate in Hospitality Management, Tourism, or a related field.
• At least 6 months – 1 year of experience in guest service, front desk, or guest relations.
• Fluent in English; additional languages (Japanese, Korean, Chinese) are a plus.
• Strong communication and interpersonal skills, with flexibility, empathy, and proactiveness.
• Professional appearance and manner.
• Understanding of boutique hospitality and personalized service standards.

Yêu cầu hồ sơ

Ứng viên quan tâm vui lòng ứng tuyển:

Email: hr.benthanh(a còng)silverlandhotels.com
SĐT/ Zalo: 0901772137 (Ms. Thư)

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Silverland Hospitality

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Quy mô: 500 - 999
14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
https://www.silverlandhotels.com
Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!