Senior Ambassador / Ambassador

Position Summary: The Senior Ambassador/Ambassador in Gaming Operations is responsible for providing outstanding guest service on the gaming floor, ensuring a welcoming environment and assisting with gaming activities. This role involves interacting with guests, explaining gaming promotions, handling inquiries, and ensuring a seamless gaming experience. The Senior Ambassador takes on additional leadership responsibilities, supporting junior ambassadors and coordinating guest interactions to maintain high service standards during gaming operations.

• Greet guests and ensure they are familiar with the gaming floor layout, promotions, and available services.
• Provide detailed information about gaming rules, promotions, and loyalty programs.
• Respond to guest inquiries and resolve minor issues or complaints related to gaming activities.
• Assist guests in understanding and engaging with gaming machines and other gaming-related services.
• Promote gaming events, tournaments, and special promotions, encouraging participation from guests.
• Monitor guest activity on the gaming floor to ensure compliance with gaming regulations and responsible gaming practices.
• Report any issues related to guests or gaming machines to the Supervisor for further action.
• Ensure the gaming floor is organized, well-maintained, and provides a welcoming environment for guests.
• Work closely with the Supervisor to execute guest services and promotions during gaming events or busy shifts.

• Mentor and support junior ambassadors, ensuring they adhere to gaming protocols and service standards.
• Act as the primary contact for resolving more complex guest inquiries or complaints.
• Assist the Supervisor in coordinating guest services and activities during high-traffic periods or special events.
• Provide feedback to the Supervisor on guest trends, feedback, and suggestions for service improvements.
• Ensure the gaming floor runs smoothly and guests are satisfied with their experience

Benefits:

• High school diploma or equivalent; additional training in gaming or hospitality is an advantage.
• 1-2 years of experience in a gaming environment (3+ years for Senior Ambassador).
• Strong communication skills and confidence in interacting with guests on the gaming floor.
• Knowledge of gaming operations, gaming machine functions, promotions, and gaming regulations.
• Ability to work in a fast-paced environment, focusing on guest satisfaction.
• Flexibility to work shifts, including nights, weekends, and holidays as required by the gaming operations schedule.
• For Senior Ambassador: Experience mentoring or guiding junior staff is preferred.

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